Automation Business AnalystSupporting global complex transformation programmes, where automation is a key enablerWorking with Global Process Owners and Subject Matter Experts to define and explore processes for automationUnderstanding, mapping and describing As Is processes, as conducted by the business today, including the happy path and all exception pathsCollecting and validating process metricsChallenging status quo of As Is processes and proposing new solutions with actionable recommendationsIdentifying pain points and improvement opportunitiesDefining requirements and To be state solution, by working and communicating with various parts of the businessCreating and obtaining a sign-off on the Process Definition DocumentEncouraging teams to create and build new solutions to improve quality of servicePromoting digital innovation to transform the way people work and improve experience of customers using services of DBS