Automotive Technical Advisor/Mechanic

Job description

Title: Automotive Technical Advisor/Mechanic

Location: Temecula, CA, US

Job Type: Full-time with Benefits

Who We Are

MSX International is a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and managing their operations across Customer Experience, Repair Optimization, Learning, and Insights. Our goal is to help our customers reach their full potential and excel as their global partner of choice.

Are you looking for a new opportunity?

If you have automotive technician experience in your background, then we may be looking for you.

What We Are Looking For:

• ASE certified technician.

• Solving complex issues related to vehicle issues.

• Able to fix anything automotive related.

• Better work-life balance with no weekend work.

If you answered yes to the questions above, MSXi might have the right opportunity for you. We are expanding one of our client's programs and building a team of automotive repair experts who can troubleshoot tough issues and complete repairs the first time.

The Automotive Technical Advisor key tasks are:

• Assessing and solving technical escalations.

• Providing online and in-dealership technical assistance.

• Leading discussions and acting as a subject matter expert.

• Managing recall requirements and ensuring Required Service Updates (RSU) are completed.

• Interacting with the team as the quality feedback liaison.

• Providing dealership consultations on repair order documentation and repair service agreements.

• Ensuring the improvement of the customer experience and increasing