Job Description
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AVP, Agency Management
HSBC
Pune, Maharashtra
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22 hours agoFull–time
Job Description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2026 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs.
We are currently seeking an experienced professional to join the INM WPB team.
Role Purpose
• Be the VRM for Debt Collection Agency / Agencies (DCA).
• Implement C1+ standards while providing direction & support to the External Vendors.
• Enhance collection / recovery to help reduce / minimize credit loss.
• Act as the liaison point for Legal counsel(s) assisting debt collections.
• Manage “Risk” by way of identification & assessment and to mitigate such risk by implementing agreed strategy and by exercising good control.
• To ensure Bank’s laid down processes & polices are followed and customer fairness principles are adhered to all the time.
• Drive performance of External vendors matched against expected delinquency, MRR Flow Rate & Loss rate.
• To maintain, HSBC’s internal control standards, including the timely implementation of internal & external audit points together with any issues raised by any external regulators.
Principal Accountabilities
Impact on the Business / Function
• Maximize collections of debts & to monitor delinquent portfolio
• Set monthly / quarterly targets for the DCA in line with business requirement.
• External Debt Collection Agencies (DCA’s) are motivated to achieve the set targets in terms of MRR, GCL & Provision releases & saves while remaining aligned to our operating principles.
• Identifying accounts and initiating legal action under SARFAESI/CIVIL/DRT.
• Implement C1+ and C23 standards to help mitigate conduct and reputation related risks.
• Upkeep of performance records for the month inclusive of Live sheet.
• To extend support to External Debt Collection Agencies (DCA’s) in helping them imbibe and follow HSBC’s Customer Fairness Principles.
• Participate and lead negotiations with customers on a need basis.
• Conduct audit checks and provide timely, formal feedback to DCAs.
Customers / Stakeholders
• To ensure all customer complaints are documented and resolved within a defined TAT.
• To ensure all customers are treated fairly as per Customer fairness Principles & deviation noted to be escalated.
Leadership & Teamwork
• Highlight performance / nonperformance & non adherence of process & policies if any and guide DCA(s) towards continued improvement
Operational Effectiveness & Control
• Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and
AVP, Agency Management
HSBC
Pune, Maharashtra
Apply
22 hours agoFull–time
Job Description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2026 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs.
We are currently seeking an experienced professional to join the INM WPB team.
Role Purpose
• Be the VRM for Debt Collection Agency / Agencies (DCA).
• Implement C1+ standards while providing direction & support to the External Vendors.
• Enhance collection / recovery to help reduce / minimize credit loss.
• Act as the liaison point for Legal counsel(s) assisting debt collections.
• Manage “Risk” by way of identification & assessment and to mitigate such risk by implementing agreed strategy and by exercising good control.
• To ensure Bank’s laid down processes & polices are followed and customer fairness principles are adhered to all the time.
• Drive performance of External vendors matched against expected delinquency, MRR Flow Rate & Loss rate.
• To maintain, HSBC’s internal control standards, including the timely implementation of internal & external audit points together with any issues raised by any external regulators.
Principal Accountabilities
Impact on the Business / Function
• Maximize collections of debts & to monitor delinquent portfolio
• Set monthly / quarterly targets for the DCA in line with business requirement.
• External Debt Collection Agencies (DCA’s) are motivated to achieve the set targets in terms of MRR, GCL & Provision releases & saves while remaining aligned to our operating principles.
• Identifying accounts and initiating legal action under SARFAESI/CIVIL/DRT.
• Implement C1+ and C23 standards to help mitigate conduct and reputation related risks.
• Upkeep of performance records for the month inclusive of Live sheet.
• To extend support to External Debt Collection Agencies (DCA’s) in helping them imbibe and follow HSBC’s Customer Fairness Principles.
• Participate and lead negotiations with customers on a need basis.
• Conduct audit checks and provide timely, formal feedback to DCAs.
Customers / Stakeholders
• To ensure all customer complaints are documented and resolved within a defined TAT.
• To ensure all customers are treated fairly as per Customer fairness Principles & deviation noted to be escalated.
Leadership & Teamwork
• Highlight performance / nonperformance & non adherence of process & policies if any and guide DCA(s) towards continued improvement
Operational Effectiveness & Control
• Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and
💡 Quick Summary
Seeking a career-building opportunity? The AVP| Agency Management position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
