Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-1+), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2026 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs.
We are currently seeking an experienced professional to join the INM WPB team.
Role Purpose
• Be the VRM for Debt Collection Agency / Agencies (DCA).
• Manages relationships and engages with Business Partner as primary Relationship Manager
• Required to meet set performance targets as agreed with the business requirements. These targets would be expressly documented in the PLA documents signed by business.
• Implement collection standards (Global initiatives such as C1+, C23, C34, C41, C2+ etc.) while providing direction & support to the External Vendors.
• Optimize Cost and Capacity Management
• Enhance collection / recovery to help reduce / minimize credit loss.
• Manage “Risk” by way of identification & assessment and to mitigate such risk by implementing agreed strategy and by exercising good control.
• To ensure Bank’s laid down processes & polices are followed and customer fairness principles are adhered to all the time.
• Drive performance of External vendors matched against expected delinquency, MRR Flow Rate & Loss rate.
• To maintain, HSBC’s internal control standards, including the timely implementation of internal & external audit points together with any issues raised by any external regulators.
Principal Accountabilities
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2026 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs.
We are currently seeking an experienced professional to join the INM WPB team.
Role Purpose
• Be the VRM for Debt Collection Agency / Agencies (DCA).
• Manages relationships and engages with Business Partner as primary Relationship Manager
• Required to meet set performance targets as agreed with the business requirements. These targets would be expressly documented in the PLA documents signed by business.
• Implement collection standards (Global initiatives such as C1+, C23, C34, C41, C2+ etc.) while providing direction & support to the External Vendors.
• Optimize Cost and Capacity Management
• Enhance collection / recovery to help reduce / minimize credit loss.
• Manage “Risk” by way of identification & assessment and to mitigate such risk by implementing agreed strategy and by exercising good control.
• To ensure Bank’s laid down processes & polices are followed and customer fairness principles are adhered to all the time.
• Drive performance of External vendors matched against expected delinquency, MRR Flow Rate & Loss rate.
• To maintain, HSBC’s internal control standards, including the timely implementation of internal & external audit points together with any issues raised by any external regulators.
Principal Accountabilities
💡 Quick Summary
Seeking a career-building opportunity? The AVP| Agency Management position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
