Role Tile: AVP, Exception & Control Reporting

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
• We have recently been ranked #2 among India’s Best Companies to Work for 2024, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.
• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

The role is part of Collections & Recovery Analytics and will be supporting Collections , Recovery and Servicing solutions . The team is focused on improving Collections, Recovery and Servicing Solutions performance, by building BI solutions to support Operations Leaders. This includes key performance indicators for cardholders and accounts, as well as metrics to support strategy development and execution.

Role Summary/Purpose:

The role of the AVP, Exception & Control Reporting is responsible for providing technical expertise to professionals that leverage complex analytics to build and manage exception reporting as a part of Synchrony Bank’s collections process control efforts. This is a key support role for Synchrony’s process owners universe and the candidate should collaborate with process owners to understand the process and develop data solutions that help minimize operational and process risks. This includes but not limited to managing workloads, maintaining report inventory, capacity planning, resource optimization, data validation, and control automation. The candidate can expect to gain exposure by communicating and interacting with senior leaders of the organization across a variety of initiatives; build functional capability and technical acumen through individual coaching and functional learning opportunities.

Key Responsibilities:
• Responsible for managing an inventory of existing exception reports and leading efforts to build new exception reports.
• Works with process owners to understand and document requirements for new exception and control reports.
• Manages a work intake and prioritization process for new build projects.
• Provides oversight on the quality of reports, addresses issues encountered and develops new controls to improve the accuracy of reports.
• Provides regular communication to stakeholders and manages formal reporting reviews.
• Evaluates existing processes and directs automation, simplification, enhanced visualizations and process improvement initiative
• Provides mentoring and thought leadership on analytics best practices and procedures.
• Lead/drive projects partnering with cross-functional teams.
• Develop Advanced SAS and/or SQL code, visual basic macros for enhanced reporting and analytics.
• Develop Business Intelligence accessible to multiple skill levels of users via Tableau, SAS BI, Business Objects.
• Work on different projects simultaneously, of varying complexity and length. Establishing priorities and coordinating work
• Collaborate effectively across team sites to deliver on projects through appropriate management of time and resources
• Proactively manage efforts to maintain stakeholder satisfaction, and quantify project benefits delivered.
• Provide local mentoring/training/guidance to the technical staff. Work & Influence Senior Management on new tools/solutions built by the team.
• Perform other duties and/or special projects as assigned

Required Skills/Knowledge
• Bachelor’s degree in any discipline 4+ years of experience in Analytics domain or in lieu of a degree 6+ years of experience in Analytics domain
• Minimum 4+ years of experience of advanced SQL or SAS (Must be able to code)
• Minimum 4+ years of experience utilizing reporting tools and software for Business Intelligence: Tableau, Business Objects, SAS BI.
• Minimum 4+ years of experience with Microsoft Office: Excel, Word, PowerPoint.
• Need to have experience in working on various data warehouses like CDCI, PDR, RDW, COLLP, CLPB2 – For Internal Candidates
• Experience in utilizing Automation or Artificial Intelligence tools.
• Strong English written/oral communication skills.
• Able to work hours that compliment US

​Desired Skills/Knowledge
• At least 5 years in Consumer Credit environment and at least 3 years in a leadership role.
• Deep experience with various Collections Regulatory Reporting / Process Controls / Surveillance.
• Big-picture understanding of Collections & ability to communicate with business and technical stakeholders
• Experience in utilizing Automation or Artificial Intelligence tools.
• Working Knowledge of R would be an added advantage.

Eligibility Criteria :
• Bachelor’s degree in any discipline 4+ years of experience in Analytics domain or in lieu of a degree 6+ years of experience in Analytics domain
• Minimum 4+ years of experience of advanced SQL or SAS (Must be able to code)

Work Timings: 02:00 PM to 11:00 PM IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:
• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L8 +Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible
• L08+ Employees can apply

Grade/Level: 10

Job Family Group:

Data Analytics

Job Family Group:
Data Analytics