Job Description
AVP - Hospitality / Food Delivery / eCommerce Operations - (ITeS / BPO/KPO)
Role :
AVP - Hospitality / Food Delivery / eCommerce Operations - ITeS / BPO
Location :
Hyderabad
JOB DESCRIPTION :
• Managing Live order issues including liaison with Customers, Restaurants and Couriers Cancelling Orders, Late Orders, Missing Items, Quality of Food etc.
• Managing Live order issues including liaison with Customers, Restaurants and Couriers Cancelling Orders, Late Orders, Missing Items, Quality of Food etc.
• Back office will include Menu Curation, Logo creation, Delivery area adjustment, Full rebrand (Name/logo/menu change)
• Responsible for setting up new delivery and exceed service level targets and KPIs
• Build client relationships and understand their requirements/expectations; analyze client inputs and feedback effectively and translate them into service enhancements
• Identify areas for process improvement / efficiency, and drive process enhancements through implementation of various levers such as BPR, RPA etc.
• Work closely with various teams including solutions, sales teams and marketing to generate additional business
• Provide critical domain inputs in the bid management process
• Launch new offerings and manage marketing campaigns
• Demonstrate operational excellence, business acumen, thought leadership, and change management skills
QUALIFICATIONS :
• Postgraduate with 10+ years of postqualification experience in handling similar roles in business process management/shared services organizations
• Must have prior experience of independently manage transitions and settingup new accounts/workstreams
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion
Role :
AVP - Hospitality / Food Delivery / eCommerce Operations - ITeS / BPO
Location :
Hyderabad
JOB DESCRIPTION :
• Managing Live order issues including liaison with Customers, Restaurants and Couriers Cancelling Orders, Late Orders, Missing Items, Quality of Food etc.
• Managing Live order issues including liaison with Customers, Restaurants and Couriers Cancelling Orders, Late Orders, Missing Items, Quality of Food etc.
• Back office will include Menu Curation, Logo creation, Delivery area adjustment, Full rebrand (Name/logo/menu change)
• Responsible for setting up new delivery and exceed service level targets and KPIs
• Build client relationships and understand their requirements/expectations; analyze client inputs and feedback effectively and translate them into service enhancements
• Identify areas for process improvement / efficiency, and drive process enhancements through implementation of various levers such as BPR, RPA etc.
• Work closely with various teams including solutions, sales teams and marketing to generate additional business
• Provide critical domain inputs in the bid management process
• Launch new offerings and manage marketing campaigns
• Demonstrate operational excellence, business acumen, thought leadership, and change management skills
QUALIFICATIONS :
• Postgraduate with 10+ years of postqualification experience in handling similar roles in business process management/shared services organizations
• Must have prior experience of independently manage transitions and settingup new accounts/workstreams
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion
💡 Quick Summary
Seeking a career-building opportunity? The AVP | Hospitality|Food Delivery|eCommerce Operations | ITeS|BPO position is now open for candidates interested in the BPO Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.