Job Description
Role : AVP - International Travel Process Operations - OTA ( BPO / ITeS)
Location : Mumbai
Job Description :
Operational Parameters:
- Excellent product knowledge of the end to end Travel Agency Operation (Airline, Hotel & Transport) - Ticketing services to invoicing & settlement with the ability to participate in Farming & Hunting discussions
- High focus on productivity, accuracy & quality as well achievement of all timelines.
- Timely & effective communication to clients on all metrics and management of escalations
- Complete knowledge on PnL management and efficient control on the margins..
- Experience with RFP activities and MSA/SOW creation.
- Strong MIS skills.
- Delivery of all services as per the SLA set.
Team Management :
- Conducting One to One discussions and Provide feedback on Development and Ratings
- Contribute actively to maintain and increase team satisfaction level
- Support ISO, Six Sigma projects to improve process performance on a consistent basis
- Establish rapport with team members and across-teams
- Identify barriers to team functioning and discuss possible solutions with the relevant party/parties
- Succession Planning to the team members
- Supporting the team members to meet their deadlines
Location : Mumbai
Job Description :
Operational Parameters:
- Excellent product knowledge of the end to end Travel Agency Operation (Airline, Hotel & Transport) - Ticketing services to invoicing & settlement with the ability to participate in Farming & Hunting discussions
- High focus on productivity, accuracy & quality as well achievement of all timelines.
- Timely & effective communication to clients on all metrics and management of escalations
- Complete knowledge on PnL management and efficient control on the margins..
- Experience with RFP activities and MSA/SOW creation.
- Strong MIS skills.
- Delivery of all services as per the SLA set.
Team Management :
- Conducting One to One discussions and Provide feedback on Development and Ratings
- Contribute actively to maintain and increase team satisfaction level
- Support ISO, Six Sigma projects to improve process performance on a consistent basis
- Establish rapport with team members and across-teams
- Identify barriers to team functioning and discuss possible solutions with the relevant party/parties
- Succession Planning to the team members
- Supporting the team members to meet their deadlines
💡 Quick Summary
Seeking a career-building opportunity? The AVP | International Travel Process position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
