Job Description
Role :
AVP - International Travel Process Operations - OTA ( BPO / ITeS)
Location :
Mumbai / International Location
Job Description :
Operational Parameters:
• Excellent product knowledge of the end to end Travel Agency Operation (Airline, Hotel & Transport) Ticketing services to invoicing & settlement with the ability to participate in Farming & Hunting discussions
• Excellent product knowledge of the end to end Travel Agency Operation (Airline, Hotel & Transport) Ticketing services to invoicing & settlement with the ability to participate in Farming & Hunting discussions
• High focus on productivity, accuracy & quality as well achievement of all timelines.
• Timely & effective communication to clients on all metrics and management of escalations
• Complete knowledge on PnL management and efficient control on the margins.
• Experience with RFP activities and MSA/SOW creation.
• Strong MIS skills.
• Delivery of all services as per the SLA set.
Team Management :
• Conducting One to One discussions and Provide feedback on Development and Ratings
• Contribute actively to maintain and increase team satisfaction level
• Support ISO, Six Sigma projects to improve process performance on a consistent basis
• Establish rapport with team members and acrossteams
• Identify barriers to team functioning and discuss possible solutions with the relevant party/parties
• Succession Planning to the team members
• Supporting the team members to meet their deadlines
Customer Satisfaction:
• Proactively handle service delivery issues, deviations or potential delays in achieving deadlines by keeping the relevant parties informed
• VOC scores are met or exceeded
• Maintain good working relationship with onshore peers
• Identify areas of improvement in processes owned and informing the management to obtain approval to implement change
Qualifications:
• Graduate/PostGraduation in any field with an IATA qualification
• Minimum 15 years Travel Agency BPO Experience with at least 7 years in a leadership role
• Must have managed a minimum of 250 FTE
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
AVP - International Travel Process Operations - OTA ( BPO / ITeS)
Location :
Mumbai / International Location
Job Description :
Operational Parameters:
• Excellent product knowledge of the end to end Travel Agency Operation (Airline, Hotel & Transport) Ticketing services to invoicing & settlement with the ability to participate in Farming & Hunting discussions
• Excellent product knowledge of the end to end Travel Agency Operation (Airline, Hotel & Transport) Ticketing services to invoicing & settlement with the ability to participate in Farming & Hunting discussions
• High focus on productivity, accuracy & quality as well achievement of all timelines.
• Timely & effective communication to clients on all metrics and management of escalations
• Complete knowledge on PnL management and efficient control on the margins.
• Experience with RFP activities and MSA/SOW creation.
• Strong MIS skills.
• Delivery of all services as per the SLA set.
Team Management :
• Conducting One to One discussions and Provide feedback on Development and Ratings
• Contribute actively to maintain and increase team satisfaction level
• Support ISO, Six Sigma projects to improve process performance on a consistent basis
• Establish rapport with team members and acrossteams
• Identify barriers to team functioning and discuss possible solutions with the relevant party/parties
• Succession Planning to the team members
• Supporting the team members to meet their deadlines
Customer Satisfaction:
• Proactively handle service delivery issues, deviations or potential delays in achieving deadlines by keeping the relevant parties informed
• VOC scores are met or exceeded
• Maintain good working relationship with onshore peers
• Identify areas of improvement in processes owned and informing the management to obtain approval to implement change
Qualifications:
• Graduate/PostGraduation in any field with an IATA qualification
• Minimum 15 years Travel Agency BPO Experience with at least 7 years in a leadership role
• Must have managed a minimum of 250 FTE
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
💡 Quick Summary
Seeking a career-building opportunity? The AVP | International Travel Process Operations | BPO|ITeS position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
