Job Description
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, ****** orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.
Job Title:
AVP – ISPL Change Management Operations
Date:
2026
Department:
ISPL Operations Change Management, CIB-ITO
Location:
Mumbai/Bangalore/Lisbon
Business Line / Function:
Change Management Operations
Reports to:
(Direct)
Head - Change Management Operations
Grade:
(if applicable)
NA
(Functional)
Number of Direct Reports:
NIL
Directorship / Registration:
NA
Position Purpose
An increasing role is played by ISPL Operations to support Client Engagement Protection and Global Markets Business line. The position’s main purpose is to equip ISPL – Operations with the ability to contribute to Continuous Improvement & driving of efficiency Program. Need experienced resources with a strong foothold in Lean/project improvement initiatives and strong project management background.
To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.)
Responsibilitiess
• Drive Continuous improvement initiatives within operations
• Provide Lean and Project manager subject matter expertise for the larger team and stakeholders
• Possess a deep understanding of Lean ways of working and can coach individuals and teams
• Reporting progress, issues, dependencies and risks to project or program leadership and committees (as appropriate)
• Make recommendations to influence decision making, in order to maintain progress towards delivery and benefits realization
• Driving the adoption of BNPP Lean standards and working in alignment with BNPP project methodology at all times
• Manage large scale projects, perform workflow analysis, identify top bottlenecks and work with respective teams/ individual to remove/ reduce impediments and ensure smooth flow of work
• Participate in business meetings with various stakeholders on a need basis
• Drive continuous improvement mindset and journeys
• Leading the team to meet performance targets aligned to the objectives
Technical & Behavioral Competencies
• Lean Six Sigma Black Belt certification required
• Strong foothold in Lean/project improvement initiatives and strong project management background
• Need to have worked on improvement projects (non tech as well)
• Excellent interpersonal and communication skills (written and verbal) & ability to articulate
• Results driven, with a strong sense of accountability. Able to function autonomously
• Ability to manage large workloads and tight deadlines
• Proactive & effective collaborator
• Excellent presentation & problem solving skills
• Good understanding of Banking operations, not mandatory though
• Great skills with MS Office suite
• International exposure preferred
• Should be open to travel (if required)
Specific Qualifications (if required)
Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transitions/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.
Skills
Behavioural Skills: (Please select up to 4 skills)
Ability to synthetize / simplify
Ability to deliver / Results driven
Creativity & Innovation / Problem solving
Critical thinking
Transversal Skills: (Please select up to 5 skills)
Ability to manage a project
Ability to understand, explain and support change
Analytical Ability
Ability to manage / facilitate a meeting, seminar, committee, training…
Ability to anticipate business / strategic evolution
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 12 years
Other/Specific Qualifications (if required)
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, ****** orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.
Job Title:
AVP – ISPL Change Management Operations
Date:
2026
Department:
ISPL Operations Change Management, CIB-ITO
Location:
Mumbai/Bangalore/Lisbon
Business Line / Function:
Change Management Operations
Reports to:
(Direct)
Head - Change Management Operations
Grade:
(if applicable)
NA
(Functional)
Number of Direct Reports:
NIL
Directorship / Registration:
NA
Position Purpose
An increasing role is played by ISPL Operations to support Client Engagement Protection and Global Markets Business line. The position’s main purpose is to equip ISPL – Operations with the ability to contribute to Continuous Improvement & driving of efficiency Program. Need experienced resources with a strong foothold in Lean/project improvement initiatives and strong project management background.
To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.)
Responsibilitiess
• Drive Continuous improvement initiatives within operations
• Provide Lean and Project manager subject matter expertise for the larger team and stakeholders
• Possess a deep understanding of Lean ways of working and can coach individuals and teams
• Reporting progress, issues, dependencies and risks to project or program leadership and committees (as appropriate)
• Make recommendations to influence decision making, in order to maintain progress towards delivery and benefits realization
• Driving the adoption of BNPP Lean standards and working in alignment with BNPP project methodology at all times
• Manage large scale projects, perform workflow analysis, identify top bottlenecks and work with respective teams/ individual to remove/ reduce impediments and ensure smooth flow of work
• Participate in business meetings with various stakeholders on a need basis
• Drive continuous improvement mindset and journeys
• Leading the team to meet performance targets aligned to the objectives
Technical & Behavioral Competencies
• Lean Six Sigma Black Belt certification required
• Strong foothold in Lean/project improvement initiatives and strong project management background
• Need to have worked on improvement projects (non tech as well)
• Excellent interpersonal and communication skills (written and verbal) & ability to articulate
• Results driven, with a strong sense of accountability. Able to function autonomously
• Ability to manage large workloads and tight deadlines
• Proactive & effective collaborator
• Excellent presentation & problem solving skills
• Good understanding of Banking operations, not mandatory though
• Great skills with MS Office suite
• International exposure preferred
• Should be open to travel (if required)
Specific Qualifications (if required)
Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transitions/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.
Skills
Behavioural Skills: (Please select up to 4 skills)
Ability to synthetize / simplify
Ability to deliver / Results driven
Creativity & Innovation / Problem solving
Critical thinking
Transversal Skills: (Please select up to 5 skills)
Ability to manage a project
Ability to understand, explain and support change
Analytical Ability
Ability to manage / facilitate a meeting, seminar, committee, training…
Ability to anticipate business / strategic evolution
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 12 years
Other/Specific Qualifications (if required)
💡 Quick Summary
Seeking a career-building opportunity? The AVP – ISPL Change Management Operations position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.