Job Description
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
Identify current gaps in the process & facilitate decision making through data analytics
Facilitate in devising incentive schemes for enhancing lead generation & conversion
Facilitate inter departmental linkages for effective delivery
The Successful Applicant
Financial planning and budget management
Excellent Communication Skills
Team building & Relationship Building
Stakeholder Management & Leadership skill
Collaborating & Result Oriented
8 to 12 yrs. of experience. Hands on experience of managing inbound/outbound processes
Should have managed a team of more than 200 FTE's and corresponding supervisors/support staff
Proven track record with people, processes and performance
What's on Offer
Lead a team for a known brand in General Insurance Space
Growth Opportunity
Identify current gaps in the process & facilitate decision making through data analytics
Facilitate in devising incentive schemes for enhancing lead generation & conversion
Facilitate inter departmental linkages for effective delivery
The Successful Applicant
Financial planning and budget management
Excellent Communication Skills
Team building & Relationship Building
Stakeholder Management & Leadership skill
Collaborating & Result Oriented
8 to 12 yrs. of experience. Hands on experience of managing inbound/outbound processes
Should have managed a team of more than 200 FTE's and corresponding supervisors/support staff
Proven track record with people, processes and performance
What's on Offer
Lead a team for a known brand in General Insurance Space
Growth Opportunity
💡 Quick Summary
Seeking a career-building opportunity? The AVP Outbound position is now open for candidates interested in the Counter Sales Jobs sector. This role in Mumbai, Maharashtra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
