AVP | Outsourcing Risk Management

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it.

Paytm Payments Bank (PPB) is India’s only mobile-first bank with zero balance and zero digital transaction charge accounts and has become one of the most popular payments banks in the country with 42 million savings accounts. With over 300 million wallets and 30+ million bank accounts, we are driving financial inclusion in India.

India’s largest digital banking story is brewing here, C'mon in & let your work directly impact digital India.

Job Summary:-
• Maintaining process and procedures in line with various Outsourcing guidelines and notifications issues by RBI and other regulatory bodies from time to time
• Conduct thorough evaluation and perform necessary due diligence for a prospective service provider prior to engaging the Service Provider
• Perform Outsourcing and Vendor Agreement review for all units of the bank
• Schedule and conduct vendor risk reviews onsite and offsite to ascertain the effectiveness of vendor’s operational aspects such as Information Security, Process, Business Continuity
• Examine the due diligence materials for the readiness of launching of outsourcing activities
• Keep abreast of regulatory requirements and changes / developments of business and operations of the bank from outsourcing management and third-party dependency management perspectives
• Conduct training for staff to promote bank outsourcing management perspectives
• Prepare regular management reports of the outsourcing management status
• Conduct regular/ thematic compliance reviews related to outsourcing covering the bank and other subsidiaries to identify possible risks, provide recommendations to address control weakness
• Review of agreements and other documents such as Product notes marked to Risk for review from an outsourcing perspective
• Publish weekly, Monthly and Quarterly reports. Publishing Outsourcing and downtime Dashboards
• Reviewing Policies and Sops related to Outsourcing
• Convening Management level Outsourcing Committee meeting
• Sharing of MIS/dashboard with higher management along with conducting relevant meetings on timely basis
• Liaising with IT department and Information security department for IT and Cyber security matters. Therefore IT related experience or Knowledge is preferred
• Provide inputs to CRO in assessing the risk profile of various vendors and vendor agreement and provide timely and accurate reports
• Ideal candidate should have experience in IT/Information security of a Bank and should be willing to work in Risk Management Department of the Bank particularly on Vendor Risk and agreements

Role Requirements

Desired Qualification

B Tech in Computer science / IT or MBA / Post Graduate in Business or related subjects with knowledge of IT.

CAIIB/ Risk qualification would be added advantage.

Desired Experience

15 years of working experience in risk management department with minimum 5 years in managing outsourcing risk.

Functional Knowledge And Skills
• Good analytical, reporting, communication and spreadsheet skills
• Experience in managing a team
• Attention to details, good analytical and interpersonal skills
• Knowledge of Vendor agreements
• Knowledge in IT and Information security
• Understanding of Vendor onboarding process and procedures
• Knowledge of regulatory compliance requirements

BEHAVIOURAL COMPETENCIES
• Accuracy and attention to detail
• IT / Technical / Networking ability
• Able to work accurately and under high pressure within fixed and short timeframes
• Should have the traits to co-ordinate and follow-up with other teams to take things to a logical end
• Pro-active, self-initiative approach
• Result and quality oriented