Job Description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Business Descriptor:
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
Job Introduction
The role of the Regional OI support is important from the perspective of the necessary support required by sales teams to drive business. The support is primarily from a monitoring / tracking point of view where the sales teams are constantly updated of the latest positions in their business and accordingly interventions can be taken. This role therefore highly demands skills of co-ordination and people management.
- Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.
- Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control.
- Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.
- Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators.
Principal Responsibilities:
Financial:
1. Facilitate the acquisition team enabling them to achieve targets- Assisting in acquiring processing of opening NTB accounts
2. File and form checking for Account Opening
3. Lead Management for OI RM, Assigning and tracking leads, ensuring proper closure in CRMS with apt narration
4. MI Management- MI agreement tracker to be properly maintained
5. Maintaining Daily Report, Sales reports ( YTD / MTD )
6. Maintaining Daily Sales Call Data
7. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Customers / Stakeholders :
1. Ensure a consistently high level of product and service delivery for relevant customer/sales touch points
2. Develop and maintain valuable customer relations and ensure effective service delivery
3. Extend support towards reduction in KYC errors, discrepancies
4. Complaint Management- ensuring e-helpline update, closure of complaints before TAT
5. Service Management-IWPs/DC pin/statements not received, request for personal detail change, request for bank details etc.
6. AOF checking and maintaining, ensuring proper completeness of forms
7. Compliance with Audit requirements- KYC & NON KYC error rates<3%
8. Ensuring A/C packets resolution, A/C opening pending resolutions
Leadership & Teamwork:
1. Ensuring efficiency in technical and product processes
2. Develop individual competence
3. Develop a collaborative environment with all members of sales team
4. Role model of HSBC Group Values, lead by demonstrating and driving value based culture that imbibes TCF principles in all spheres of RBWM Business.
Operational Effectiveness & Control:
1. Safeguard the bank from potential Loss/ damage.
2. Monitor and implements best practices across the region
3. Complete all mandatory and recommended LMS modules and assessments on time
4. Attend all LDV led classroom trainings for which recommended
5. Ownership of all important registers for stock & float of deliverables , Key , courier , reward vouchers & JD
6. Comply to all relevant AML regulations & Global Standards
7. Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations
8. Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
9. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activites
10. Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
11. Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
12. Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC;
13. Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager
14. Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.
15. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail
Skills as pre-requisites:
- Ability to position and differentiate both NRI and Group’s products and services from competitors & enhance awareness of the NRI, Premier & Non Premier proposition;
- Ability to interact with relevant functional departments (marketing and product areas & other key Group contacts) and inspire and stimulate interest to provide better customer service and need fulfilment
- Insightful understanding of International competitor strategies and strong knowledge of NRI Services.
- Proven skills in a customer-driven environment and strong understanding of banking products/services, operational procedures and financial markets.
Education Qualifications / Certifications and Requirements :
1. Minimum University or MBA equivalent
2. 4 + years Experience in Operation role or account opening
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Business Descriptor:
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
Job Introduction
The role of the Regional OI support is important from the perspective of the necessary support required by sales teams to drive business. The support is primarily from a monitoring / tracking point of view where the sales teams are constantly updated of the latest positions in their business and accordingly interventions can be taken. This role therefore highly demands skills of co-ordination and people management.
- Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.
- Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control.
- Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.
- Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators.
Principal Responsibilities:
Financial:
1. Facilitate the acquisition team enabling them to achieve targets- Assisting in acquiring processing of opening NTB accounts
2. File and form checking for Account Opening
3. Lead Management for OI RM, Assigning and tracking leads, ensuring proper closure in CRMS with apt narration
4. MI Management- MI agreement tracker to be properly maintained
5. Maintaining Daily Report, Sales reports ( YTD / MTD )
6. Maintaining Daily Sales Call Data
7. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Customers / Stakeholders :
1. Ensure a consistently high level of product and service delivery for relevant customer/sales touch points
2. Develop and maintain valuable customer relations and ensure effective service delivery
3. Extend support towards reduction in KYC errors, discrepancies
4. Complaint Management- ensuring e-helpline update, closure of complaints before TAT
5. Service Management-IWPs/DC pin/statements not received, request for personal detail change, request for bank details etc.
6. AOF checking and maintaining, ensuring proper completeness of forms
7. Compliance with Audit requirements- KYC & NON KYC error rates<3%
8. Ensuring A/C packets resolution, A/C opening pending resolutions
Leadership & Teamwork:
1. Ensuring efficiency in technical and product processes
2. Develop individual competence
3. Develop a collaborative environment with all members of sales team
4. Role model of HSBC Group Values, lead by demonstrating and driving value based culture that imbibes TCF principles in all spheres of RBWM Business.
Operational Effectiveness & Control:
1. Safeguard the bank from potential Loss/ damage.
2. Monitor and implements best practices across the region
3. Complete all mandatory and recommended LMS modules and assessments on time
4. Attend all LDV led classroom trainings for which recommended
5. Ownership of all important registers for stock & float of deliverables , Key , courier , reward vouchers & JD
6. Comply to all relevant AML regulations & Global Standards
7. Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations
8. Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
9. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activites
10. Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
11. Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
12. Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC;
13. Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager
14. Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.
15. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail
Skills as pre-requisites:
- Ability to position and differentiate both NRI and Group’s products and services from competitors & enhance awareness of the NRI, Premier & Non Premier proposition;
- Ability to interact with relevant functional departments (marketing and product areas & other key Group contacts) and inspire and stimulate interest to provide better customer service and need fulfilment
- Insightful understanding of International competitor strategies and strong knowledge of NRI Services.
- Proven skills in a customer-driven environment and strong understanding of banking products/services, operational procedures and financial markets.
Education Qualifications / Certifications and Requirements :
1. Minimum University or MBA equivalent
2. 4 + years Experience in Operation role or account opening
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
💡 Quick Summary
Seeking a career-building opportunity? The AVP Overseas Indian Support (Mumbai) position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.