Job Description
Role : AVP - Process Excellence / Quality (Six Sigma) for ITeS / BPO Setup
Location : Pune
Job Purpose and Role
To Lead Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU
Primary Duties & Responsibilities
- Lead and develop a high-performing team supporting Account/s and provide exceptional quality assurance services to companies clients
- Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management
- Redesign & deploy sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix ) Errors, Customer priorities & Agent performance
- SLA baselining, predictive SLA monitoring & reporting
- Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement
- Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits
- Digitalization of Quality Assurance Delivery embed Digital tools to strengthen audit mechanism & control framework
- Provide meaningful business insights to all stakeholders; in-depth statistical analysis, defects, exceptions and trends leading to performance enhancement & client experience
- Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential)
- Foster a spirit of continuous learning & collaboration across teams
Qualifications / Work Experience and Skills
- Graduate / Post Graduate
- Overall work experience of minimum 12+ yrs.; minimum 6 yrs. experience in Quality
- Lean Six sigma Black belt certified
- Experience in automation of aspects of Quality function
- Knowledge & experience of Agile methodology & demonstrate a digital mindset
- Should have analytical bent of mind along with lateral thinking.
- Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and Organisations Values
- Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
Location : Pune
Job Purpose and Role
To Lead Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU
Primary Duties & Responsibilities
- Lead and develop a high-performing team supporting Account/s and provide exceptional quality assurance services to companies clients
- Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management
- Redesign & deploy sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix ) Errors, Customer priorities & Agent performance
- SLA baselining, predictive SLA monitoring & reporting
- Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement
- Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits
- Digitalization of Quality Assurance Delivery embed Digital tools to strengthen audit mechanism & control framework
- Provide meaningful business insights to all stakeholders; in-depth statistical analysis, defects, exceptions and trends leading to performance enhancement & client experience
- Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential)
- Foster a spirit of continuous learning & collaboration across teams
Qualifications / Work Experience and Skills
- Graduate / Post Graduate
- Overall work experience of minimum 12+ yrs.; minimum 6 yrs. experience in Quality
- Lean Six sigma Black belt certified
- Experience in automation of aspects of Quality function
- Knowledge & experience of Agile methodology & demonstrate a digital mindset
- Should have analytical bent of mind along with lateral thinking.
- Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and Organisations Values
- Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
💡 Quick Summary
Seeking a career-building opportunity? The AVP | Process Excellence|Quality | Six Sigma | ITeS|BPO position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
