Job Description
Job Title :AVP
Location: Pune
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager and your request will be reviewed subject to business needs.
Hybrid Working
.
BUK & BX – All locations
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time , will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.
Introduction:
The role holder will deliver an expert, quality driven service to our clients. They will also be expected to provide a first class experience for all of our clients, demonstrating ownership of all queries. The Underwriting teams are expected to make accurate and prompt decisions, with support from various systems such as credit reference agency, fraud detection and affordability tools available. The role holder will ensure all Governance, Risk Management, Controls and Compliance requirements are adhered to.
What will you be doing?
• Making decisions and problem solving in a timely manner using various system applications under the guidance of Underwriting Policy
• Ensure daily SLA are met as per Business Schedule
• Manage and Address queries raised by the client and other stakeholders
• Accountable for identifying, analysing and resolving /implementation processing issues to prevent re-
Occurrence reducing loss to the business
• Provide support and cover in terms of process management to team members
• Conduct Quality Assurance checks on the process and ensure team adhere to the agreed controls and checks
• Monitor performance for all Advisors on a monthly basis and provide feedback & Coaching of staffs
• Address daily workflow issues and effective handling of people issues.
• Update senior leaders with the performance of the team and daily updates related to process & people.
• Measure performance of the team for performance appraisals, confirmations and ongoing feedback and training
• Keep track of people management and ensure people adhere to laid down policies.
• Assist senior leaders with Disciplinary & Grievances framework, completing documentation and scribing for interviews
• Handling of Audits for the team and ensure the open actions are closed in timely manner.
• Drive process improvements culture within the team. Identify and eliminate non value added steps in the process
• Positively support and contribute to team building and team dynamics through personally displaying team attributes.
• Participate and lead any project related changes within the unit
• Drive and create Risk awareness among the team
What We're Looking For:-
• Prior experience – at least min. years of Lending/Credit/Mortgage Operations exposure and managing operations teams size of 50+ FTEs.
• Good analysis and problem solving skills
• Should have strong awareness over Quality, Lean, Six Sigma and RPA methodology
• Relevant years of experience in operations team management role with proven track record of stake holder management.
• Qualified Graduate ( etc.) or MBA
• Completed 12 months in their current role and presently at a BA4
• The candidate should possess excellent command of the English language being fluent in spoken, written and oral English.
Skills that will help you in the role:-
• Overview of Credit/Lending/Underwriting environment
• Assertiveness, tenacious and control focused
• Expected to take accountability/responsibility of deliverables
• Providing innovative judgement which can be contributed as part of the decision making process.
Where will you be working?
Pune
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and
Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
You must meet the following eligibility criteria:
To apply, upload a copy of your updated resume on Taleo
Location: Pune
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager and your request will be reviewed subject to business needs.
Hybrid Working
.
BUK & BX – All locations
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time , will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.
Introduction:
The role holder will deliver an expert, quality driven service to our clients. They will also be expected to provide a first class experience for all of our clients, demonstrating ownership of all queries. The Underwriting teams are expected to make accurate and prompt decisions, with support from various systems such as credit reference agency, fraud detection and affordability tools available. The role holder will ensure all Governance, Risk Management, Controls and Compliance requirements are adhered to.
What will you be doing?
• Making decisions and problem solving in a timely manner using various system applications under the guidance of Underwriting Policy
• Ensure daily SLA are met as per Business Schedule
• Manage and Address queries raised by the client and other stakeholders
• Accountable for identifying, analysing and resolving /implementation processing issues to prevent re-
Occurrence reducing loss to the business
• Provide support and cover in terms of process management to team members
• Conduct Quality Assurance checks on the process and ensure team adhere to the agreed controls and checks
• Monitor performance for all Advisors on a monthly basis and provide feedback & Coaching of staffs
• Address daily workflow issues and effective handling of people issues.
• Update senior leaders with the performance of the team and daily updates related to process & people.
• Measure performance of the team for performance appraisals, confirmations and ongoing feedback and training
• Keep track of people management and ensure people adhere to laid down policies.
• Assist senior leaders with Disciplinary & Grievances framework, completing documentation and scribing for interviews
• Handling of Audits for the team and ensure the open actions are closed in timely manner.
• Drive process improvements culture within the team. Identify and eliminate non value added steps in the process
• Positively support and contribute to team building and team dynamics through personally displaying team attributes.
• Participate and lead any project related changes within the unit
• Drive and create Risk awareness among the team
What We're Looking For:-
• Prior experience – at least min. years of Lending/Credit/Mortgage Operations exposure and managing operations teams size of 50+ FTEs.
• Good analysis and problem solving skills
• Should have strong awareness over Quality, Lean, Six Sigma and RPA methodology
• Relevant years of experience in operations team management role with proven track record of stake holder management.
• Qualified Graduate ( etc.) or MBA
• Completed 12 months in their current role and presently at a BA4
• The candidate should possess excellent command of the English language being fluent in spoken, written and oral English.
Skills that will help you in the role:-
• Overview of Credit/Lending/Underwriting environment
• Assertiveness, tenacious and control focused
• Expected to take accountability/responsibility of deliverables
• Providing innovative judgement which can be contributed as part of the decision making process.
Where will you be working?
Pune
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and
Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
You must meet the following eligibility criteria:
To apply, upload a copy of your updated resume on Taleo
💡 Quick Summary
Seeking a career-building opportunity? The avp position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
