AVP Specialist Operations Account Services Consumer

Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose The position is based out of Central Operations to support the Credit Card Operations of the bank under the CBO Cards Operations from the stage of Product Launch, testing, Implementation and BAU Support. Operations includes, but not limited to, the activities at various stages of the Credit Card Life Cycle right from the stage of launching the Credit Card Product and subsequently manage the BAU operational checks throughout the life cycle in the core systems. The scope of BAU operation may include and not limited to all outsourced operational activities. Thus, this position is key to oversee and ensure the quality of all operational activities. Key Accountabilities The job entails the following key functionalities: Provide support in designing the operational process for the launch of Credit Cards, keeping in mind the DFNO (STP) principles. Also, support the UAT testing and implementation of new process / products from time to time. Understand local and scheme regulations and implement processes and related controls. Drive process governance with outsourced service providers and ensure bank policies and committed service levels are adhered to. Further, liaise with all internal & external stakeholders to ensure the operational process is adhered and controls are maintained. Deliver process efficiency and improve the overall customer experience while ensuring strong controls and governance of both outsourced and inhouse activities. Coach the team on new updates and process / system changes to ensure the right back-up. Also, act as a trainer for new joiners. Job Duties & responsibilities The job duty for the role is to understand the entire gamut of Credit Card processing from Originations, Transaction Management, Maintenances, Interchange & Settlement, Disputes handling & Loyalty Management. Incumbent should be able to support the Ops Manager to Set-up a robust operations process, for Credit card Operations to facilitate the customer satisfaction Demonstrate a strong understanding of Pre- Issuance and Post Issuance operations Knowledge on Credit cards Ensure the reconciliation and maintenance of all office accounts as per agreed process Ensure all Credit Card Onboarding activities are done as per the guidelines. Manage and oversee vendor on activities like cards Dispatch, Card Return Undelivered, PIN mailers and Destructions process. Ensure checks and controls are in place. Ensure to manage Interchange & Settlement process on Credit Card settlements done by Member Banks and adherence to GST and Taxation guidelines. Oversee the Dispute & Chargeback process done by Vendor and ensure BAU activities are in line to the Standard operating procedure with Adequate checker controls inhouse. Ensure that the Incumbent carries a strong understanding of VISA/