Job Description
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
This role is responsible for managing presidential complaints received at the nodal desk across various channels. This role aids in supporting delivery channels of DBS to consistently implement and maintain quality service standards, ensure customer satisfaction, retention of DBS clientele & relationships, and grow the DBS reputation to be the best service provider in the market.
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Primary Location: India-Maharashtra-Mumbai
Job: User Experience
Schedule: Regular
Employee Status:
Full-time
:
Job Posting: Jul 10, 2026, 11:56:55 PM
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
This role is responsible for managing presidential complaints received at the nodal desk across various channels. This role aids in supporting delivery channels of DBS to consistently implement and maintain quality service standards, ensure customer satisfaction, retention of DBS clientele & relationships, and grow the DBS reputation to be the best service provider in the market.
en
Primary Location: India-Maharashtra-Mumbai
Job: User Experience
Schedule: Regular
Employee Status:
Full-time
:
Job Posting: Jul 10, 2026, 11:56:55 PM
💡 Quick Summary
Seeking a career-building opportunity? The AVP| Specialist| User Experience Journey| Consumer Banking position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
