AVP| Sr Operations Manager

💰 ₹18,000 - ₹28,800 (Est.) 📍 Mumbai

Job Description

Job Description:

Overview

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview:

Building out Strategies, Analytics & Process Integration team in India driving improved fraud detection & loss reduction

Job Description:

Experienced analytics professional to lead a team that focuses on Strategic Initiatives for various Fraud strategies.

Responsibilities:

This leader will be responsible for the following key areas:
• Leading the team of analyst from multiple products and leading the interactions with the onshore partners
• Executing the Firm’s fraud risk appetite by deploying new fraud strategies to reduce losses and deter future fraud attacks while simultaneously striving to lower customer disruption, improve client satisfaction, and reduce operational expenses
• Proactively managing fraud risk by urgently responding to immediate threats while keeping an eye toward future risks, vulnerabilities, and changes to the fraud landscape
• Conducting defect analysis on fraud claims to establish root causes of problems and remediate gaps
• Driving initiatives to challenge the status quo, relentlessly optimizing fraud strategies, using new tools and techniques, and approaches
• Supporting the implementation of new models and tools within the strategy
• Providing analytical support for new products and policies
• Managing a team of both junior and more senior analysts and providing insight and leadership, and prioritizing work in a highly-dynamic environment
• Ensuring that the right controls are baseline routines are in place for the portfolio, including a robust review of incoming fraud claims, early detection of portfolio abnormalities, and correct MIS to track performance

Requirements:

Education: Bachelors / Masters in Mathematics, Statistics, Economics, Business, Engineering, Finance is preferred.

Experience:
• Candidate must have 10 to 15 years of relevant experience in financial services, with around 5 years in risk / fraud functions
• SAS, SQL data analytics
• U.S financial services experience preferable
• Understanding of business domains like Fraud/Compliance/Risk preferable

Foundational Skills:
• Bachelor’s degree is required, ideally in a quantitative discipline such as mathematics, statistics, economics, business, engineering, finance or operations research.
• Candidate must have 10 to 15 years of relevant experience in financial services, with around 5 years in risk / fraud functions.
• Candidate must be proficient with SAS and SQL. Candidate must be familiar with the use of statistical modeling packages.
• Candidate must have superior communication skills and be able to present confidently to all levels of the organization, with the appropriate level of detail for the audience
• Candidate must have exceptional organization skills and be able to deal with multiple critical projects underway at once, while dealing with the day-to-day management of fraud.  

Desired Skills:
• Master’s degree in a quantitative discipline such as mathematics, statistics, economics, business, engineering, finance is preferred.
• Cyber / Information security experience is a plus.
• Experience with Python and usage of more advanced analytical, visualization and data extraction tools (H2O, HUE, Pig, Spark, Hive, Tableau) is strongly preferred.

Work Timings: 11:30 AM - 8:30 PM / 12:30 PM - +:30 P

Location: Mumbai

💡 Quick Summary

Seeking a career-building opportunity? The AVP| Sr Operations Manager position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.

Sponsored

Job Details

Company Name: Bank of America

Frequently Asked Questions

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The expected salary for AVP| Sr Operations Manager in Mumbai is ₹18,000 - ₹28,800 (Est.) per month. Actual compensation may vary based on experience and negotiation.
No, AVP| Sr Operations Manager is an on-site position based in Mumbai. Candidates must be able to commute or relocate to this location.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for AVP| Sr Operations Manager. Previous experience in Bank Jobs is a plus. Freshers may also apply depending on the employer's requirements.
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