Job Description
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AVP, Team Lead, Operations, Account Services, Consumer...
DBS Bank
Chennai, Tamil Nadu
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1+ hours agoFull–time
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
The position is based out of Central Operations and to support processing of CBG Account Services that includes Account Opening, Static Data maintenance, Client communications management etc. The role is also expected to provide locational leadership for the operations team in Karur on various aspects like people engagement, hiring, infrastructure, business continuity etc.
Key Accountabilities
The job entails the following key functionalities:
• Design and establish an effective & optimum operating model for Account Services to maximise the process efficiency while ensuring adequate risk governance
• Build good working relations with the stakeholders to drive Operational priorities (DFNO / STP) and customer centric approach
• Support the key projects for Business Unit from Ops perspective and drive the digital journey
• Review and ensure adequate governance on all outsourced operational activities for audit compliance
• Drive the team engagement and encourage the managers in their personal development
• Enable smooth operations in Karur location
Job Duties & Responsibilities
The job duty for the role is to effectively set-up and manage the Retail Account Services and team management, including any outsourced activities by Operations.
• Set-up / ensure a robust operations process, for Account Services operations in Karur, within CBG operations, to facilitate the customer satisfaction
• Ensure compliance to all internal and external regulations
• Partner with all stakeholders and liaise with vendors to identify the bottlenecks and ensure seamless processing meeting the TAT and accuracy standards/thresholds.
• Ensure the Standard Operating Procedures are in place along with detailed manuals for all activities conducted in the CBG Account Services
AVP, Team Lead, Operations, Account Services, Consumer...
DBS Bank
Chennai, Tamil Nadu
Apply
1+ hours agoFull–time
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
The position is based out of Central Operations and to support processing of CBG Account Services that includes Account Opening, Static Data maintenance, Client communications management etc. The role is also expected to provide locational leadership for the operations team in Karur on various aspects like people engagement, hiring, infrastructure, business continuity etc.
Key Accountabilities
The job entails the following key functionalities:
• Design and establish an effective & optimum operating model for Account Services to maximise the process efficiency while ensuring adequate risk governance
• Build good working relations with the stakeholders to drive Operational priorities (DFNO / STP) and customer centric approach
• Support the key projects for Business Unit from Ops perspective and drive the digital journey
• Review and ensure adequate governance on all outsourced operational activities for audit compliance
• Drive the team engagement and encourage the managers in their personal development
• Enable smooth operations in Karur location
Job Duties & Responsibilities
The job duty for the role is to effectively set-up and manage the Retail Account Services and team management, including any outsourced activities by Operations.
• Set-up / ensure a robust operations process, for Account Services operations in Karur, within CBG operations, to facilitate the customer satisfaction
• Ensure compliance to all internal and external regulations
• Partner with all stakeholders and liaise with vendors to identify the bottlenecks and ensure seamless processing meeting the TAT and accuracy standards/thresholds.
• Ensure the Standard Operating Procedures are in place along with detailed manuals for all activities conducted in the CBG Account Services
💡 Quick Summary
Seeking a career-building opportunity? The AVP| Team Lead| Operations| Account Services| Consumer position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
