Job Description
We are looking for candidates for a Large Global BPO for below position
Designation : AVP / Director Operations
Profile : Operations lead ( Ecommerce))
Location : Mohali (Chandigarh)
CTC : 18 LPA
Candidate must be a veteran with minimum 10+ years of experience in handling Operations in the BPO space.
Should have handled Ecommerce account ( Voioce / Chat/Email)
Candidate must have handled a span of 300+ employees with P&L accountability
Maintain client service level Agreement ( SLA) and client satisfaction
Day to day operations management to delivery client defined KPIs
Work closely with support functions to provide gold class service to client
Assess technology needs related to operations delivery and service quality to automate the processes
Prepare and deliver performance reviews to client and internal management
Should have experience in Digitization, Automations, RPA in various functions
Employment Type
Full-time
Designation : AVP / Director Operations
Profile : Operations lead ( Ecommerce))
Location : Mohali (Chandigarh)
CTC : 18 LPA
Candidate must be a veteran with minimum 10+ years of experience in handling Operations in the BPO space.
Should have handled Ecommerce account ( Voioce / Chat/Email)
Candidate must have handled a span of 300+ employees with P&L accountability
Maintain client service level Agreement ( SLA) and client satisfaction
Day to day operations management to delivery client defined KPIs
Work closely with support functions to provide gold class service to client
Assess technology needs related to operations delivery and service quality to automate the processes
Prepare and deliver performance reviews to client and internal management
Should have experience in Digitization, Automations, RPA in various functions
Employment Type
Full-time
💡 Quick Summary
Seeking a career-building opportunity? The AVP|Operations |Domestic OPs|Global BPO position is now open for candidates interested in the BPO Jobs sector. This role in Chandigarh offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.