Job Description
Role : AVP / Senior Manager - Process Excellence ( Black Belt) - ITeS / BPO / KPO
Location : Pune / Nasik
Key Responsibilities:
- Create and Drive Process Excellence Transformation Roadmap & Projects.
- Help Client Organizations realize business objectives by driving Process Improvements, End to End Transformations, RPA, Analytics and other levers.
- Work closely with internal stakeholders and client contacts to develop, co-create and lead their Transformation journey across multiple accounts. Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.
- Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations.
- Drive contractual productivity, gap assessment, and work with Account leaders to address.
- Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation
- Take responsibility for project activities including work estimation, planning, stakeholder management and project quality
- Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization
- Drive VOC actionable across the team and maintain / improve scores.
- Contribute and present in client/customer reviews/meetings.
- Creating various approaches, negotiating and fostering relationships with internal and external partners
- Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives Complex change management through collaborating and influencing
Work Experience & Educational Qualification:
- PG / MBA / Graduate with min 10+ Years of exp. in Process Excellence/ Operation Excellence
- Lean Six Sigma Black Belt/ Master Black Belt Certified
Location : Pune / Nasik
Key Responsibilities:
- Create and Drive Process Excellence Transformation Roadmap & Projects.
- Help Client Organizations realize business objectives by driving Process Improvements, End to End Transformations, RPA, Analytics and other levers.
- Work closely with internal stakeholders and client contacts to develop, co-create and lead their Transformation journey across multiple accounts. Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.
- Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations.
- Drive contractual productivity, gap assessment, and work with Account leaders to address.
- Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation
- Take responsibility for project activities including work estimation, planning, stakeholder management and project quality
- Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization
- Drive VOC actionable across the team and maintain / improve scores.
- Contribute and present in client/customer reviews/meetings.
- Creating various approaches, negotiating and fostering relationships with internal and external partners
- Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives Complex change management through collaborating and influencing
Work Experience & Educational Qualification:
- PG / MBA / Graduate with min 10+ Years of exp. in Process Excellence/ Operation Excellence
- Lean Six Sigma Black Belt/ Master Black Belt Certified
💡 Quick Summary
Seeking a career-building opportunity? The AVP|Senior Manager | Process Excellence | Black Belt | ITeS|BPO|KPO position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.