About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?

At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You'll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we're investing in ourselves!

AS AN AWS MANAGER/SR.MANAGER, YOU WILL HAVE THE OPPORTUNITY TO:
• Serve as the AWS subject matter expert for our internal team
• Take an active part in coaching, leading, and mentoring junior AWS members, while communicating goals and targets to the team
• Set objectives, share feedback, and lead team/Project/Customer meetings, while also being able to lead 1-2-1s and personal development plans
• Be active in annual and ad hoc headcount planning for the organization; working to secure necessary budget
• Build and support high-functioning, motivated teams within the practice
• Leverages past experiences and uses strong communication skills to collaborate effectively with all other business leaders to define and prioritize the right work
• Owns the OKR setting and review process for teams under their oversight
• Proactively nurtures the talent of the senior people in their function and provides leadership to them, particularly around resourcing or personnel issues
• Sells NeuraFlash as a company and their organization as a team to potential candidates
• Develop and articulate a compelling vision for the team
• Individual Contributor on key projects
• Comfortable managing team members with different skill sets and areas of focus
• Be recognized for their impact on team culture; people are excited to work with them
• Excel at getting the team to focus on the highest-impact projects
• Connect team's efforts with a savvy grasp of the ecosystem and organizational context; prioritizes effectively based on business needs
• Continue to contribute to ongoing function work, whilst overseeing the delivery of multiple projects or initiatives on clear timelines
• Able to lead hiring efforts for their team and determine headcount
• Work in a hybrid role with a mix of people management and individual contribution, as an AWS Solution Architect

QUALIFICATIONS:
• At least 3 years of experience leading and managing technical teams
• AWS Solution Architect Associate Certification
• A solid understanding of people management strategies, and how to develop leaders in that function to be successful
• A holistic, integrated understanding of organizational context
• Drives broader organizational efforts around culture, work, and values
• Able to lead and support their function whilst continually achieving impact and improvements across all areas
• Proactive in identifying and clearing roadblocks for the team
• Developed past proven structures and process that help their team achieve outstanding results in prior roles
• Contact Center experience
• Amazon Connect experience

What's it like to be a part of NeuraFlash?
• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

The "Flashy" Perks:
• Be in the right space: Work at the forefront of AI & Innovation on the Salesforce Platform.
• Growth: In 2021, we grew our team by close to 90%, and we plan to do the same again this year! There's no limit to where your career at NeuraFlash can go.
• L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.
• Mentorship Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.
• Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together.
• Company Retreats: This looks a little different in the age of COVID-19 but we gather the entire company twice a year to share stories & visions for NeuraFlash.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, India, and British Columbia, Canada. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, and anywhere within British Columbia for our Canadian employees