Job Description
Job Title: BA4 - Senior Support Analyst
Location: Pune
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
Introduction:
The candidate will play the role of Level 2 Application Support Lead, Digital for US Consumer Bank within GTSM organization and will be directly accountable and responsible for managing digital applications within US Consumer Bank. In this leadership role the candidate will own both service level management as well as support for assigned services within their domain. They will lead a team of technical staff to manage and address technical issues and will be responsible for all aspects of support. This individual will act as the accountable owner for all aspects of their services and this includes influencing required matrix teams to deliver production stability. This is a hybrid technical/leadership role and the individual fulfilling this role will be able to both technically engage in issues but also present complex technical topics, influence, and guide non-technical senior audiences. This individual will be accountable to maintain control within their domain including productivity/SLA reporting to ensure most efficient and effective utilization of assigned staff.
What will you be doing?
• SME Support Driving complex and major incidents to resolution by owning the e2e incident Contribute in Incident Post Mortem for major incidents ensuring root cause and mitigating measures to avoid recurrence is addressed appropriately. Own the problem management function and work on to reduce the open problems by implementing fixes, collaborating with component teams. Documentation Create / Update / Maintain known error scenario documents Contribute towards and maintain Standard Operating Procedures Contribute towards and maintain KYA - Know Your Application document
• Automation & Reliability Automation of manual checks such as SoD, EoD, Post-Release Live Proving, etc. Implement self-healing to remove any manual intervention for incident recovery Identification of gaps in the existing alerting & monitoring followed by deep instrumentation to rationalize / reduce false alerts. Driving continual service improvements across the Cards & Payment estate to help our customers achieve their ambitions. Identification of Technical Debt / Issue, audit issues, TCSA and input them into ORAC. Capacity & Demand Management
• Project Engagement & Onboarding Review functional requirements, HLD, SDR and provide RtB point of view by collaborating with the project teams Reviewing test strategy, test cases & test results and provide inputs from an RtB point of view. Contribute in Operational Acceptance Testing (and Execute wherever possible) to ensure the new systems are production-ready Ensure systems are built resilience-ready and collaborate with project to complete the mandatory resilience testing for each component Provide early life support of new projects. E2E Ownership of all BTB / RTB changes hitting the production environment.
What We're Looking For
• Strong work experience in real-time and large enterprise systems such as API Platforms including External, Process and System APIs.
• Sound knowledge of & hands-on work experience in Open Systems such as Unix and Linux Java, J2EE involving programming as well debugging Hands on experience in alerting & monitoring tools like AppDynamics , ELK Netcool and Splunk etc Taking and investigating diagnostics such as Javacore and Heapdumps from the applications Strong knowledge in Middleware and hands on supporting applications hosted on Tomcat, Websphere, JBoss, Apache or Nginx. Working knowledge of Network Technologies such as Load Balancers & Firewalls Working knowledge of DevOps Tools such as Jenkins, Chef, Git and Artifactory etc Hands-on on Cloud Technologies such as OpenShift / aPaaS. Knowledge of AWS will be an added advantage. Scripting – Writing & interpreting Shell, PL/SQL scripts Databases – NoSQL based native-cloud database such as MongoDB or Cassandra Databases – Working knowledge on enterprise RDBMS databases such as Oracle or SQL Server Working Knowledge of API technologies, interface and web services.
• Domain knowledge in banking especially in Credit Card domain is added advantage.
• Good understanding of and experience in SDLC (both Waterfall and Agile
Skills that will help you in the role:
• Strong interpersonal and communication skills
• Effective team player with strong excellent coordination skills and customer focus
• Logical and analytical approach to problem solving
• Flexible approach and ability to adapt under pressure
• Sound time management and organizational skills
Where will you be working?
Pune
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
You must meet the following eligibility criteria:
To apply, upload a copy of your updated resume on Taleo
Location: Pune
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
Introduction:
The candidate will play the role of Level 2 Application Support Lead, Digital for US Consumer Bank within GTSM organization and will be directly accountable and responsible for managing digital applications within US Consumer Bank. In this leadership role the candidate will own both service level management as well as support for assigned services within their domain. They will lead a team of technical staff to manage and address technical issues and will be responsible for all aspects of support. This individual will act as the accountable owner for all aspects of their services and this includes influencing required matrix teams to deliver production stability. This is a hybrid technical/leadership role and the individual fulfilling this role will be able to both technically engage in issues but also present complex technical topics, influence, and guide non-technical senior audiences. This individual will be accountable to maintain control within their domain including productivity/SLA reporting to ensure most efficient and effective utilization of assigned staff.
What will you be doing?
• SME Support Driving complex and major incidents to resolution by owning the e2e incident Contribute in Incident Post Mortem for major incidents ensuring root cause and mitigating measures to avoid recurrence is addressed appropriately. Own the problem management function and work on to reduce the open problems by implementing fixes, collaborating with component teams. Documentation Create / Update / Maintain known error scenario documents Contribute towards and maintain Standard Operating Procedures Contribute towards and maintain KYA - Know Your Application document
• Automation & Reliability Automation of manual checks such as SoD, EoD, Post-Release Live Proving, etc. Implement self-healing to remove any manual intervention for incident recovery Identification of gaps in the existing alerting & monitoring followed by deep instrumentation to rationalize / reduce false alerts. Driving continual service improvements across the Cards & Payment estate to help our customers achieve their ambitions. Identification of Technical Debt / Issue, audit issues, TCSA and input them into ORAC. Capacity & Demand Management
• Project Engagement & Onboarding Review functional requirements, HLD, SDR and provide RtB point of view by collaborating with the project teams Reviewing test strategy, test cases & test results and provide inputs from an RtB point of view. Contribute in Operational Acceptance Testing (and Execute wherever possible) to ensure the new systems are production-ready Ensure systems are built resilience-ready and collaborate with project to complete the mandatory resilience testing for each component Provide early life support of new projects. E2E Ownership of all BTB / RTB changes hitting the production environment.
What We're Looking For
• Strong work experience in real-time and large enterprise systems such as API Platforms including External, Process and System APIs.
• Sound knowledge of & hands-on work experience in Open Systems such as Unix and Linux Java, J2EE involving programming as well debugging Hands on experience in alerting & monitoring tools like AppDynamics , ELK Netcool and Splunk etc Taking and investigating diagnostics such as Javacore and Heapdumps from the applications Strong knowledge in Middleware and hands on supporting applications hosted on Tomcat, Websphere, JBoss, Apache or Nginx. Working knowledge of Network Technologies such as Load Balancers & Firewalls Working knowledge of DevOps Tools such as Jenkins, Chef, Git and Artifactory etc Hands-on on Cloud Technologies such as OpenShift / aPaaS. Knowledge of AWS will be an added advantage. Scripting – Writing & interpreting Shell, PL/SQL scripts Databases – NoSQL based native-cloud database such as MongoDB or Cassandra Databases – Working knowledge on enterprise RDBMS databases such as Oracle or SQL Server Working Knowledge of API technologies, interface and web services.
• Domain knowledge in banking especially in Credit Card domain is added advantage.
• Good understanding of and experience in SDLC (both Waterfall and Agile
Skills that will help you in the role:
• Strong interpersonal and communication skills
• Effective team player with strong excellent coordination skills and customer focus
• Logical and analytical approach to problem solving
• Flexible approach and ability to adapt under pressure
• Sound time management and organizational skills
Where will you be working?
Pune
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
You must meet the following eligibility criteria:
To apply, upload a copy of your updated resume on Taleo
💡 Quick Summary
Seeking a career-building opportunity? The BA4 | Senior Support Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
