Job Description
Job Description
We are thrilled to advertise the Back Office Customer Support Assistant position for the Wonderfield Distribution (AFCDC)!
Business Overview
The Wonderfield Group is owned by Zensho Holdings, the leading food service company in Japan with a market capitalization of over $5.5billion and whose aim is to become the world’s largest food company, a position from which we can eradicate hunger and poverty from around the globe. Wonderfield operates restaurants, factories, and thousands of sushi kiosks and has recently built a successful cut fruit business, Snowfruit. Wonderfield enjoys annual sales of over $2.5billion and EBITDA in excess of $140m a year with an ambitious growth trajectory.
About the Role
The Back Office & Customer Service Assistant plays a key role in supporting the supply chain operations at WFDC. This position is responsible for daily operations within our ERP, maintaining accurate documentation, and coordinating with internal and external teams. Additionally, the role serves as a primary point of contact for franchisees, providing timely updates and resolving order-related issues to ensure excellent service and operational efficiency.
Key Responsibilities & Duties
Back Office Support
Support internal and external teams by executing special projects within our ERP
Investigating various incidents for our stakeholders to determine a root cause and resolution.
Monitor automation programs to ensure efficiency and accuracy, and communicate with stakeholders to identify opportunities for improvement.
Utilize external systems and internal ERP to gather data, analyze issues and support troubleshooting efforts.
Respond to team emails in a timely manner, resolving issues directly or routing them to the appropriate resource for resolution.
Customer Service Support
Serve as the point of contact for franchisees regarding delivery status, delays, or order issues.
Respond promptly to phone calls and emails, providing clear and accurate information.
Proactively investigate and resolve order-related problems in coordination with suppliers, logistics, and internal teams.
Maintain positive relationships with stakeholders/franchisees by ensuring excellent service and follow-through.
Accurately track data to allow for company’s performance metrics to be tracked.
Assist with data entry and reporting to support inventory and purchasing.
Support special projects or ad-hoc assignments as needed.
Oher tasks as assigned by management.
Qualifications & Skills
Associates degree required; Bachelors degree in related field preferred.
1-3 years of experience in back office operations, customer service or supply chain support (or a combination of the 3).
Proficiency in Microsoft Suite (Excel, Outlook, Word) and ERP systems.
Familiarity with ticketing systems a plus
Strong organizational skills with attention to detail and accuracy.
Excellent written and verbal communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Experience coordinating with cross-functional teams (logistics, suppliers, carriers, and internal departments)
Identify problems and have a problem-solving mindset.
Experience handling high-volume email
Physical Demands
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
What’s On the Menu for You? (Compensation & Benefits)
We don’t just serve fresh sushi, we serve fresh opportunities!
Here’s a taste of what you can expect:
Competitive Pay Package (see salary range listed)
Annual Bonus Opportunity (Discretionary)
Competitive Health & Wellness Package (Medical, Dental, Vision, Life Insurance -100% covered by company for employee only coverage)
401(k) with Company Match
Paid Time Off & Paid Holidays including a Floating Holiday to celebrate your birthday
Special Employee Anniversary Milestone Gift
Other Employee Discounts
Employee Referral Bonus
A friendly & positive work culture which inspires collaboration, recognizes accomplishments, and fosters continuous growth, creating not just a workplace, but a community where people truly thrive.
Location: On-site
#AFCIndeed
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Education:
Associate (Required)
Experience:
Microsoft Office: 3 years (Required)
ERP systems: 2 years (Required)
Office: 3 years (Required)
Ability to Commute:
Compton, CA 90220 (Required)
Work Location: In person
We are thrilled to advertise the Back Office Customer Support Assistant position for the Wonderfield Distribution (AFCDC)!
Business Overview
The Wonderfield Group is owned by Zensho Holdings, the leading food service company in Japan with a market capitalization of over $5.5billion and whose aim is to become the world’s largest food company, a position from which we can eradicate hunger and poverty from around the globe. Wonderfield operates restaurants, factories, and thousands of sushi kiosks and has recently built a successful cut fruit business, Snowfruit. Wonderfield enjoys annual sales of over $2.5billion and EBITDA in excess of $140m a year with an ambitious growth trajectory.
About the Role
The Back Office & Customer Service Assistant plays a key role in supporting the supply chain operations at WFDC. This position is responsible for daily operations within our ERP, maintaining accurate documentation, and coordinating with internal and external teams. Additionally, the role serves as a primary point of contact for franchisees, providing timely updates and resolving order-related issues to ensure excellent service and operational efficiency.
Key Responsibilities & Duties
Back Office Support
Support internal and external teams by executing special projects within our ERP
Investigating various incidents for our stakeholders to determine a root cause and resolution.
Monitor automation programs to ensure efficiency and accuracy, and communicate with stakeholders to identify opportunities for improvement.
Utilize external systems and internal ERP to gather data, analyze issues and support troubleshooting efforts.
Respond to team emails in a timely manner, resolving issues directly or routing them to the appropriate resource for resolution.
Customer Service Support
Serve as the point of contact for franchisees regarding delivery status, delays, or order issues.
Respond promptly to phone calls and emails, providing clear and accurate information.
Proactively investigate and resolve order-related problems in coordination with suppliers, logistics, and internal teams.
Maintain positive relationships with stakeholders/franchisees by ensuring excellent service and follow-through.
Accurately track data to allow for company’s performance metrics to be tracked.
Assist with data entry and reporting to support inventory and purchasing.
Support special projects or ad-hoc assignments as needed.
Oher tasks as assigned by management.
Qualifications & Skills
Associates degree required; Bachelors degree in related field preferred.
1-3 years of experience in back office operations, customer service or supply chain support (or a combination of the 3).
Proficiency in Microsoft Suite (Excel, Outlook, Word) and ERP systems.
Familiarity with ticketing systems a plus
Strong organizational skills with attention to detail and accuracy.
Excellent written and verbal communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Experience coordinating with cross-functional teams (logistics, suppliers, carriers, and internal departments)
Identify problems and have a problem-solving mindset.
Experience handling high-volume email
Physical Demands
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
What’s On the Menu for You? (Compensation & Benefits)
We don’t just serve fresh sushi, we serve fresh opportunities!
Here’s a taste of what you can expect:
Competitive Pay Package (see salary range listed)
Annual Bonus Opportunity (Discretionary)
Competitive Health & Wellness Package (Medical, Dental, Vision, Life Insurance -100% covered by company for employee only coverage)
401(k) with Company Match
Paid Time Off & Paid Holidays including a Floating Holiday to celebrate your birthday
Special Employee Anniversary Milestone Gift
Other Employee Discounts
Employee Referral Bonus
A friendly & positive work culture which inspires collaboration, recognizes accomplishments, and fosters continuous growth, creating not just a workplace, but a community where people truly thrive.
Location: On-site
#AFCIndeed
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Education:
Associate (Required)
Experience:
Microsoft Office: 3 years (Required)
ERP systems: 2 years (Required)
Office: 3 years (Required)
Ability to Commute:
Compton, CA 90220 (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Back Office Customer Support Assistant - Distribution Center position is now open for candidates interested in the Data Entry Jobs sector. This role in Compton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Data Entry Jobs is a plus.
