Job Description
Job description
Professional Summary:
Experienced administrative and customer support professional with a strong background in front office operations, client servicing, documentation, reporting, and office coordination. Skilled in handling inbound communications, managing customer interactions, maintaining records, and supporting branch-level operations in a structured, process-driven environment.
Key Responsibilities:
Collaborated effectively within a team-based work culture involving planning, organization, task distribution, and clear communication among team members and customers.
Handled inbound calls and walk-in customers at the branch; explained product features, resolved queries, and ensured excellent customer service and engagement.
Maintained and updated customer KYC records, files, registers, and databases on a daily basis.
Drafted and managed correspondence, reports, and business documents; sent promotional mailers to prospective clients.
Prepared and submitted monthly marketing reports, advertisement response reports, customer feedback forms, and daily business reports using prescribed MS Office formats.
Managed all incoming emails, faxes, and postal correspondence; communicated on behalf of the Branch Manager where required.
Monitored and replenished office stationery; performed general administrative and clerical tasks including document preparation and record-keeping.
Independently checked and replied to emails; ensured prompt and professional communication.
Maintained attendance and leave records of employees; managed internal HR-related administrative support.
Accepted cash and cheque payments from customers and maintained accurate transaction records.
Handled utility bills (e.g., data card, electricity, telephone) and ensured timely processing.
Compiled and submitted reports on sales executive activity and performance.
Handled official correspondence, letter drafting, and document filing; took dictation and prepared formal communications.
Greeted and assisted walk-in clients, provided product/service information, and encouraged engagement with services offered.
Computer Knowledge:
Proficient in MS Office (Word, Excel, PowerPoint)
Basic working knowledge of Outlook and email correspondence
Professional Summary:
Experienced administrative and customer support professional with a strong background in front office operations, client servicing, documentation, reporting, and office coordination. Skilled in handling inbound communications, managing customer interactions, maintaining records, and supporting branch-level operations in a structured, process-driven environment.
Key Responsibilities:
Collaborated effectively within a team-based work culture involving planning, organization, task distribution, and clear communication among team members and customers.
Handled inbound calls and walk-in customers at the branch; explained product features, resolved queries, and ensured excellent customer service and engagement.
Maintained and updated customer KYC records, files, registers, and databases on a daily basis.
Drafted and managed correspondence, reports, and business documents; sent promotional mailers to prospective clients.
Prepared and submitted monthly marketing reports, advertisement response reports, customer feedback forms, and daily business reports using prescribed MS Office formats.
Managed all incoming emails, faxes, and postal correspondence; communicated on behalf of the Branch Manager where required.
Monitored and replenished office stationery; performed general administrative and clerical tasks including document preparation and record-keeping.
Independently checked and replied to emails; ensured prompt and professional communication.
Maintained attendance and leave records of employees; managed internal HR-related administrative support.
Accepted cash and cheque payments from customers and maintained accurate transaction records.
Handled utility bills (e.g., data card, electricity, telephone) and ensured timely processing.
Compiled and submitted reports on sales executive activity and performance.
Handled official correspondence, letter drafting, and document filing; took dictation and prepared formal communications.
Greeted and assisted walk-in clients, provided product/service information, and encouraged engagement with services offered.
Computer Knowledge:
Proficient in MS Office (Word, Excel, PowerPoint)
Basic working knowledge of Outlook and email correspondence
💡 Quick Summary
Seeking a career-building opportunity? The Back Office Executive position is now open for candidates interested in the Operator & Technician Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operator & Technician Jobs is a plus.
