Job Description
Representative will be working in email escalation process. The Rep is responsible to address and resolve Consumer & Commercial queries, requests and complaints pertaining to credit reports/scores/dispute.
Will be working in consumer dispute & Email escalation process
Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
Ensure all emails are responded to correctly and completely within the prescribed SL
Must be able to draft responses independently as template responses are to be used selectively
Identify & escalate probable escalations or sensitive issues for faster resolution
Regularly interacting with Member bank representatives through phone/email and fast-track resolution of disputes/complaints
Knowledge, skills and abilities (KSA’s)
Must have minimum 1 year of experience in email processing units
Must have min 1 year of experience in the field of BFSI is Mandatory
Excellent communication skills (English) both verbal and written
Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi
Able to work in fast-paced energy, flexible and should be able to handle work load
Strong Customer centric service attitude
Knowledge of MS – Excel
Job Types: Permanent, Full-time
Salary: ₹25,000.00 - ₹32,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
• Night shift
• Rotational shift
Application Question(s):
• Do You Have work Experience Banking and Financial Domain ?
Education:
• Bachelor's (Required)
Experience:
• total work: 1 year (Required)
Work Location: In person
Speak with the employer
++1-XXXXXXXXXX
Will be working in consumer dispute & Email escalation process
Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
Ensure all emails are responded to correctly and completely within the prescribed SL
Must be able to draft responses independently as template responses are to be used selectively
Identify & escalate probable escalations or sensitive issues for faster resolution
Regularly interacting with Member bank representatives through phone/email and fast-track resolution of disputes/complaints
Knowledge, skills and abilities (KSA’s)
Must have minimum 1 year of experience in email processing units
Must have min 1 year of experience in the field of BFSI is Mandatory
Excellent communication skills (English) both verbal and written
Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi
Able to work in fast-paced energy, flexible and should be able to handle work load
Strong Customer centric service attitude
Knowledge of MS – Excel
Job Types: Permanent, Full-time
Salary: ₹25,000.00 - ₹32,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
• Night shift
• Rotational shift
Application Question(s):
• Do You Have work Experience Banking and Financial Domain ?
Education:
• Bachelor's (Required)
Experience:
• total work: 1 year (Required)
Work Location: In person
Speak with the employer
++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Back Office Executive position is now open for candidates interested in the Data Entry Jobs sector. This role in Maharashtra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Data Entry Jobs is a plus.
