Back Office Executive

Full job description

Data Entry and Management: Maintaining and updating databases, entering client information, and ensuring data is accurate and organized.

Processing Transactions: Handling administrative tasks like processing orders, invoices, and payments, ensuring they are done accurately.

Record Keeping: Maintaining files, records, and other important documents, often ensuring compliance with legal and regulatory requirements.

Compliance and Risk Management: Ensuring that all operations comply with company policies, legal regulations, and industry standards. This might involve auditing or monitoring processes for any discrepancies.

Technical Support: Providing internal support to other departments by troubleshooting or resolving system issues or software-related problems.

Customer Service Support: Handling back-end tasks related to customer service, such as processing returns, answering emails, or handling complaints indirectly.

Reporting and Analytics: Generating reports on financial data, sales metrics, or other business operations for management review.

Inventory Management: In some industries, the back office is responsible for managing inventory records, including tracking stock levels and ordering supplies.

Human Resources (HR) Support: Assisting with payroll, benefits, and employee records, and helping with recruitment or onboarding.

IT Support: Ensuring that the company's technology infrastructure runs smoothly and securely, often working on troubleshooting, maintenance, and upgrades.