Job Description
JD for Back Office - Technical Advisor
Company Overview:
Aditi Tracking Support Pvt. Ltd. is a leading telematics company dedicated to providing innovative solutions that empower businesses to optimise their fleet operations across India since 2011. Our cutting-edge technology enables real-time tracking, data analytics, and comprehensive insights, fostering efficiency and sustainability in the transportation & automotive industry.
Job Location: Malad West
Qualification: B.Sc or B.tech
Key Responsibilities:
· Sound knowledge of GPS-based VTS (Vehicle Tracking System).
· Good Communication with customers by telephone, and email.
· Investigating and solving customers' problems, which may be complex or long-standing problems that have been raised by customers.
· Handling customer complaints or any major incidents, such as login issues or technical Issues.
· Arranging and Coordinating with the engineers for Installation and troubleshooting of devices.
· Keeping accurate records of discussions or correspondence with customers/Salespersons.
· Learning about your organisation's products or services and keeping up to date with changes.
· Preparing Engineer Performance reports on a monthly basis.
· Taking a scheduled dump of non-working devices and doing follow-up with the customers for the same.
· Strategically support clients by giving correct Tracking solutions.
· Played an active role in tapping new high-revenue-generating customers.
· Solving online and practical queries and working as Lead Technical Support Engineer in a reputed technical team.
· Establish and maintain product service and support setup.
· Support local sales teams in technical queries for customers and corporate
Company Overview:
Aditi Tracking Support Pvt. Ltd. is a leading telematics company dedicated to providing innovative solutions that empower businesses to optimise their fleet operations across India since 2011. Our cutting-edge technology enables real-time tracking, data analytics, and comprehensive insights, fostering efficiency and sustainability in the transportation & automotive industry.
Job Location: Malad West
Qualification: B.Sc or B.tech
Key Responsibilities:
· Sound knowledge of GPS-based VTS (Vehicle Tracking System).
· Good Communication with customers by telephone, and email.
· Investigating and solving customers' problems, which may be complex or long-standing problems that have been raised by customers.
· Handling customer complaints or any major incidents, such as login issues or technical Issues.
· Arranging and Coordinating with the engineers for Installation and troubleshooting of devices.
· Keeping accurate records of discussions or correspondence with customers/Salespersons.
· Learning about your organisation's products or services and keeping up to date with changes.
· Preparing Engineer Performance reports on a monthly basis.
· Taking a scheduled dump of non-working devices and doing follow-up with the customers for the same.
· Strategically support clients by giving correct Tracking solutions.
· Played an active role in tapping new high-revenue-generating customers.
· Solving online and practical queries and working as Lead Technical Support Engineer in a reputed technical team.
· Establish and maintain product service and support setup.
· Support local sales teams in technical queries for customers and corporate
💡 Quick Summary
Seeking a career-building opportunity? The Back Office Executive position is now open for candidates interested in the Data Entry Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Data Entry Jobs is a plus.
