Job Description
Position Overview: We are seeking a skilled Back Office Executive to join our dynamic team. The ideal candidate will be responsible for handling calls, maintaining effective communication with clients, and ensuring seamless back-office operations. A presentable personality, excellent communication skills, and a customer-centric approach are essential for this role. Previous experience in a similar position within the real estate industry is preferred, with expertise in client communication and handling being a significant advantage.
Responsibilities:
Handle incoming calls and emails efficiently, addressing client inquiries and resolving issues promptly.
Maintain accurate records of client interactions, transactions, and follow-ups using our CRM system.
Assist in coordinating appointments, meetings, and property viewings between clients and our sales team.
Provide administrative support to the sales and marketing teams as needed, including data entry, document preparation, and file management.
Ensure a professional and welcoming environment for clients visiting the office.
Collaborate with other team members to streamline processes and improve overall efficiency.
Stay updated on company products, services, and industry trends to provide accurate information to clients.
Assist in client onboarding processes and documentation as required.
Requirements:
Bachelor's degree in Business Administration, Marketing, or a related field preferred.
Proven experience as a Back Office Executive or similar role, preferably in the real estate industry.
Excellent verbal and written communication skills, with the ability to articulate information clearly and effectively.
Strong interpersonal skills and a customer-centric approach to handling client inquiries and concerns.
Proficiency in MS Office (Word, Excel, Outlook) and experience working with CRM software.
Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
Presentable personality with a professional demeanour and appearance.
Detail-oriented with strong organizational skills and a high level of accuracy in data entry and record-keeping.
Ability to work independently as well as part of a team, demonstrating flexibility and adaptability.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹28,244.73 per month
Schedule:
Day shift
Morning shift
Supplemental pay types:
Performance bonus
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Cold calling: 1 year (Required)
Work Location: In person
Responsibilities:
Handle incoming calls and emails efficiently, addressing client inquiries and resolving issues promptly.
Maintain accurate records of client interactions, transactions, and follow-ups using our CRM system.
Assist in coordinating appointments, meetings, and property viewings between clients and our sales team.
Provide administrative support to the sales and marketing teams as needed, including data entry, document preparation, and file management.
Ensure a professional and welcoming environment for clients visiting the office.
Collaborate with other team members to streamline processes and improve overall efficiency.
Stay updated on company products, services, and industry trends to provide accurate information to clients.
Assist in client onboarding processes and documentation as required.
Requirements:
Bachelor's degree in Business Administration, Marketing, or a related field preferred.
Proven experience as a Back Office Executive or similar role, preferably in the real estate industry.
Excellent verbal and written communication skills, with the ability to articulate information clearly and effectively.
Strong interpersonal skills and a customer-centric approach to handling client inquiries and concerns.
Proficiency in MS Office (Word, Excel, Outlook) and experience working with CRM software.
Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
Presentable personality with a professional demeanour and appearance.
Detail-oriented with strong organizational skills and a high level of accuracy in data entry and record-keeping.
Ability to work independently as well as part of a team, demonstrating flexibility and adaptability.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹28,244.73 per month
Schedule:
Day shift
Morning shift
Supplemental pay types:
Performance bonus
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Cold calling: 1 year (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Back Office Executive position is now open for candidates interested in the Office Assistant Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.