Job Description
Full Job Description
TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute.
Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT
Outcalling Consumers & Commercial Entities
Meet productivity and quality targets
Work on multiple applications and action consumer complaints appropriately as per defined process within TAT
Internal Team coordination
Regularly interacting with Member bank representatives and consumer through phone/email and fast-track resolution of disputes/complaints
What You'll Bring:
The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute.
Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT
Outcalling Consumers & Commercial Entities
Meet productivity and quality targets
Work on multiple applications and action consumer complaints appropriately as per defined process within TAT
Internal Team coordination
Regularly interacting with Member bank representatives and consumer through phone/email and fast-track resolution of disputes/complaints
Impact You'll Make:
Graduate with minimum 2-3 years of experience in Grievance Redressal in the BFSI industry
Excellent communication skills verbal and written in English, should have prior experience in drafting customized response
Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi
Able to work and deliver in fast-paced and high pressure environment, should have handled complex complaints
Should be able to be meet aggressive timelines
Strong customer centricity
Analytical and problem-solving skills are required
Should be flexible and adept to quick learning
Strong Team player
Good knowledge of MS Word and Excel
Regularly interacting with Member bank representatives and consumer through phone/email and fast-track resolution of disputes/complaints
TransUnion Job Title
Rep II, Business Operations
TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute.
Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT
Outcalling Consumers & Commercial Entities
Meet productivity and quality targets
Work on multiple applications and action consumer complaints appropriately as per defined process within TAT
Internal Team coordination
Regularly interacting with Member bank representatives and consumer through phone/email and fast-track resolution of disputes/complaints
What You'll Bring:
The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute.
Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT
Outcalling Consumers & Commercial Entities
Meet productivity and quality targets
Work on multiple applications and action consumer complaints appropriately as per defined process within TAT
Internal Team coordination
Regularly interacting with Member bank representatives and consumer through phone/email and fast-track resolution of disputes/complaints
Impact You'll Make:
Graduate with minimum 2-3 years of experience in Grievance Redressal in the BFSI industry
Excellent communication skills verbal and written in English, should have prior experience in drafting customized response
Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi
Able to work and deliver in fast-paced and high pressure environment, should have handled complex complaints
Should be able to be meet aggressive timelines
Strong customer centricity
Analytical and problem-solving skills are required
Should be flexible and adept to quick learning
Strong Team player
Good knowledge of MS Word and Excel
Regularly interacting with Member bank representatives and consumer through phone/email and fast-track resolution of disputes/complaints
TransUnion Job Title
Rep II, Business Operations
💡 Quick Summary
Seeking a career-building opportunity? The Back Office Operations|12 position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.