Job Description
H
Houston Skilled Consultancy
Senior Customer Care Executive – Pune BPO Jobs – Experience in CRM Preferred
Houston Skilled Consultancy • Pune, Maharashtra • via The Elite Job
12 hours ago
$20–$30 an hour
Full–time and Part-time
Apply directly on The Elite Job
Job description
Job Summary
Houston Skilled Consultancy is hiring experienced and motivated Senior Customer Care Executives for its Pune-based BPO operations. This position is ideal for professionals with a strong background in customer service and hands-on experience with CRM tools. As a Senior Executive, you will play a key role in handling escalated customer concerns, mentoring junior staff, and ensuring a superior service experience for clients in domestic and international processes.
Key Responsibilities
•
Manage complex customer queries via phone, email, or chat with professionalism and empathy.
•
Utilize CRM software to log customer interactions, track complaints, and resolve issues efficiently.
•
Take ownership of escalated calls and provide appropriate solutions within defined timelines.
•
Monitor and guide a team of junior customer care executives to improve call quality and productivity.
•
Ensure adherence to service level agreements (SLAs), quality benchmarks, and compliance standards.
•
Conduct periodic follow-ups with customers to ensure issue resolution and satisfaction.
•
Generate daily/weekly reports related to call handling, issue resolution, and feedback analysis.
•
Collaborate with cross-functional departments to improve customer experience.
• Required Skills and Qualifications
•
Bachelors degree in any stream (preferred in Business, Communications, or related fields).
•
Excellent verbal and written communication skills in English; knowledge of Hindi/Marathi is an added advantage.
•
Proficiency in using Customer Relationship Management (CRM) tools like Salesforce, Zoho, Freshdesk, etc.
•
Strong problem-solving abilities and ability to remain calm under pressure.
•
Good listening skills, patience, and emotional intelligence while dealing with customers.
•
Basic computer proficiency – MS Office, email handling, web navigation.
• Experience
•
Minimum 2 to 4 years of experience in a BPO or call center environment.
•
Prior experience in handling customer escalations and mentoring teams is highly desirable.
•
Hands-on experience working with CRM systems is mandatory.
• Working Hours
•
Rotational shifts (including night shifts for international processes).
•
6 days a week with 1 rotational week off.
•
Flexible to work on weekends and holidays as per business requirements.
• Knowledge, Skills, and Abilities
•
In-depth understanding of customer service metrics like FCR, CSAT, AHT.
•
Ability to train, guide, and upskill junior team members.
•
Multitasking and time management skills with attention to detail.
•
Adaptability to dynamic work environments and changing customer needs.
•
High level of accountability and integrity in managing customer information.
• Benefits
•
Competitive salary with performance-based incentives.
•
Health insurance and wellness programs.
•
Paid leaves and attendance bonuses.
•
Career advancement opportunities within the organization.
•
Employee referral bonuses and engagement programs.
•
Hands-on training in the latest CRM technologies and customer engagement practices.
• Why Join Houston Skilled Consultancy?
At Houston Skilled Consultancy, we believe in empowering our workforce with growth, knowledge, and a supportive environment. We offer you more than just a job—we provide a path to long-term career success. Join a company that values your contribution, invests in your development, and rewards your performance.
How to Apply
Interested candidates can submit their updated CVs to us or apply directly through our official careers page.
For quick response, WhatsApp your resume with the subject line Senior Customer Care Executive – Pune.
Immediate joiners and Pune-based candidates are preferred.
Start your next professional chapter with Houston Skilled Consultancy today!
Report this listing
More jobs at Houston Skilled Consultancy
See web results for Houston Skilled Consultancy
H
Houston Skilled Consultancy
Backend Process Executive – BPO/KPO Role – Pune Location – Email & Chat Support
Houston Skilled Consultancy • Pune, Maharashtra • via The Elite Job
12 hours ago
$20–$30 an hour
Full–time and Part-time
No Degree Mentioned
Apply directly on The Elite Job
Apply on Zeevika Consultancy
Apply on Jobrapido.com
Apply on Callcenterjob.co.in
Job description
🧾 Job Summary
Houston Skilled Consultancy is looking for dynamic and detail-oriented Backend Process Executives to join our growing team in Pune. This role is ideal for individuals who excel in written communication, problem-solving, and handling customer queries via email and chat. As a Backend Process Executive, you will play a key part in supporting our BPO/KPO operations by delivering high-quality service without voice interaction.
🔑 Key Responsibilities
•
Handle customer queries and complaints via email and chat platforms efficiently.
•
Provide accurate product/service information and resolve issues in a timely manner.
•
Update internal databases, systems, and customer records as per defined protocols.
•
Collaborate with cross-functional teams to resolve customer concerns when required.
•
Follow process guidelines and adhere to quality standards and turnaround times.
•
Ensure a high level of customer satisfaction and engagement in every interaction.
•
Maintain confidentiality of all customer and company data.
• ✅ Required Skills and Qualifications
•
Excellent written English communication skills.
•
Proficiency in email etiquette, grammar, and professional tone.
•
Strong attention to detail and ability to multitask.
•
Ability to work independently and take initiative.
•
Familiarity with using basic MS Office tools and CRM systems.
•
Ability to work in a fast-paced and target-driven environment.
• 🎓 Experience
•
Freshers and experienced candidates (0–2 years) are welcome to apply.
•
Prior experience in a non-voice BPO/KPO, email or chat support role is a plus.
• 🕒 Working Hours
•
Full-Time (Rotational Shifts – Day/Night)
•
6 days a week, 9-hour shift with 1-hour break
•
Rotational weekly offs as per team roster
• 📘 Knowledge, Skills, and Abilities
•
Knowledge of BPO/KPO workflows and customer service standards.
•
Basic understanding of customer lifecycle and issue resolution techniques.
•
Problem-solving and critical thinking ability.
•
Fast typing speed (minimum 30-35 WPM with high accuracy).
•
Ability to remain professional and calm in high-pressure situations.
• 🎁 Benefits
•
Competitive monthly salary with performance-based incentives.
•
Attendance and shift allowances.
•
Paid training and career development opportunities.
•
Employee recognition programs and rewards.
•
Friendly and inclusive work culture.
•
Opportunities for internal promotions and career growth.
• 💼 Why Join Houston Skilled Consultancy?
At Houston Skilled Consultancy, we believe in nurturing talent and helping individuals reach their full potential. By joining our backend process team, you become part of a supportive and forward-thinking company that values dedication, innovation, and work-life balance. If you are looking for a stable job with opportunities to grow in the BPO/KPO sector, this is the perfect place for you.
📨 How to Apply
Interested candidates are invited to submit their updated resume along with a brief cover letter to us
Or apply directly through our official website.
Houston Skilled Consultancy
Senior Customer Care Executive – Pune BPO Jobs – Experience in CRM Preferred
Houston Skilled Consultancy • Pune, Maharashtra • via The Elite Job
12 hours ago
$20–$30 an hour
Full–time and Part-time
Apply directly on The Elite Job
Job description
Job Summary
Houston Skilled Consultancy is hiring experienced and motivated Senior Customer Care Executives for its Pune-based BPO operations. This position is ideal for professionals with a strong background in customer service and hands-on experience with CRM tools. As a Senior Executive, you will play a key role in handling escalated customer concerns, mentoring junior staff, and ensuring a superior service experience for clients in domestic and international processes.
Key Responsibilities
•
Manage complex customer queries via phone, email, or chat with professionalism and empathy.
•
Utilize CRM software to log customer interactions, track complaints, and resolve issues efficiently.
•
Take ownership of escalated calls and provide appropriate solutions within defined timelines.
•
Monitor and guide a team of junior customer care executives to improve call quality and productivity.
•
Ensure adherence to service level agreements (SLAs), quality benchmarks, and compliance standards.
•
Conduct periodic follow-ups with customers to ensure issue resolution and satisfaction.
•
Generate daily/weekly reports related to call handling, issue resolution, and feedback analysis.
•
Collaborate with cross-functional departments to improve customer experience.
• Required Skills and Qualifications
•
Bachelors degree in any stream (preferred in Business, Communications, or related fields).
•
Excellent verbal and written communication skills in English; knowledge of Hindi/Marathi is an added advantage.
•
Proficiency in using Customer Relationship Management (CRM) tools like Salesforce, Zoho, Freshdesk, etc.
•
Strong problem-solving abilities and ability to remain calm under pressure.
•
Good listening skills, patience, and emotional intelligence while dealing with customers.
•
Basic computer proficiency – MS Office, email handling, web navigation.
• Experience
•
Minimum 2 to 4 years of experience in a BPO or call center environment.
•
Prior experience in handling customer escalations and mentoring teams is highly desirable.
•
Hands-on experience working with CRM systems is mandatory.
• Working Hours
•
Rotational shifts (including night shifts for international processes).
•
6 days a week with 1 rotational week off.
•
Flexible to work on weekends and holidays as per business requirements.
• Knowledge, Skills, and Abilities
•
In-depth understanding of customer service metrics like FCR, CSAT, AHT.
•
Ability to train, guide, and upskill junior team members.
•
Multitasking and time management skills with attention to detail.
•
Adaptability to dynamic work environments and changing customer needs.
•
High level of accountability and integrity in managing customer information.
• Benefits
•
Competitive salary with performance-based incentives.
•
Health insurance and wellness programs.
•
Paid leaves and attendance bonuses.
•
Career advancement opportunities within the organization.
•
Employee referral bonuses and engagement programs.
•
Hands-on training in the latest CRM technologies and customer engagement practices.
• Why Join Houston Skilled Consultancy?
At Houston Skilled Consultancy, we believe in empowering our workforce with growth, knowledge, and a supportive environment. We offer you more than just a job—we provide a path to long-term career success. Join a company that values your contribution, invests in your development, and rewards your performance.
How to Apply
Interested candidates can submit their updated CVs to us or apply directly through our official careers page.
For quick response, WhatsApp your resume with the subject line Senior Customer Care Executive – Pune.
Immediate joiners and Pune-based candidates are preferred.
Start your next professional chapter with Houston Skilled Consultancy today!
Report this listing
More jobs at Houston Skilled Consultancy
See web results for Houston Skilled Consultancy
H
Houston Skilled Consultancy
Backend Process Executive – BPO/KPO Role – Pune Location – Email & Chat Support
Houston Skilled Consultancy • Pune, Maharashtra • via The Elite Job
12 hours ago
$20–$30 an hour
Full–time and Part-time
No Degree Mentioned
Apply directly on The Elite Job
Apply on Zeevika Consultancy
Apply on Jobrapido.com
Apply on Callcenterjob.co.in
Job description
🧾 Job Summary
Houston Skilled Consultancy is looking for dynamic and detail-oriented Backend Process Executives to join our growing team in Pune. This role is ideal for individuals who excel in written communication, problem-solving, and handling customer queries via email and chat. As a Backend Process Executive, you will play a key part in supporting our BPO/KPO operations by delivering high-quality service without voice interaction.
🔑 Key Responsibilities
•
Handle customer queries and complaints via email and chat platforms efficiently.
•
Provide accurate product/service information and resolve issues in a timely manner.
•
Update internal databases, systems, and customer records as per defined protocols.
•
Collaborate with cross-functional teams to resolve customer concerns when required.
•
Follow process guidelines and adhere to quality standards and turnaround times.
•
Ensure a high level of customer satisfaction and engagement in every interaction.
•
Maintain confidentiality of all customer and company data.
• ✅ Required Skills and Qualifications
•
Excellent written English communication skills.
•
Proficiency in email etiquette, grammar, and professional tone.
•
Strong attention to detail and ability to multitask.
•
Ability to work independently and take initiative.
•
Familiarity with using basic MS Office tools and CRM systems.
•
Ability to work in a fast-paced and target-driven environment.
• 🎓 Experience
•
Freshers and experienced candidates (0–2 years) are welcome to apply.
•
Prior experience in a non-voice BPO/KPO, email or chat support role is a plus.
• 🕒 Working Hours
•
Full-Time (Rotational Shifts – Day/Night)
•
6 days a week, 9-hour shift with 1-hour break
•
Rotational weekly offs as per team roster
• 📘 Knowledge, Skills, and Abilities
•
Knowledge of BPO/KPO workflows and customer service standards.
•
Basic understanding of customer lifecycle and issue resolution techniques.
•
Problem-solving and critical thinking ability.
•
Fast typing speed (minimum 30-35 WPM with high accuracy).
•
Ability to remain professional and calm in high-pressure situations.
• 🎁 Benefits
•
Competitive monthly salary with performance-based incentives.
•
Attendance and shift allowances.
•
Paid training and career development opportunities.
•
Employee recognition programs and rewards.
•
Friendly and inclusive work culture.
•
Opportunities for internal promotions and career growth.
• 💼 Why Join Houston Skilled Consultancy?
At Houston Skilled Consultancy, we believe in nurturing talent and helping individuals reach their full potential. By joining our backend process team, you become part of a supportive and forward-thinking company that values dedication, innovation, and work-life balance. If you are looking for a stable job with opportunities to grow in the BPO/KPO sector, this is the perfect place for you.
📨 How to Apply
Interested candidates are invited to submit their updated resume along with a brief cover letter to us
Or apply directly through our official website.
💡 Quick Summary
Seeking a career-building opportunity? The Backend Process Executive – BPO/KPO Role – Pune Location – Email & Chat Support position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
