Handling & maintaining all the calls/emails/invoices/orders/warranty.
Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Having computer hardware & software knowledge.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Support staff in handling and documenting.
Applicants must enjoy working in a fast-paced environment and be able to thrive under pressure.
Handling and promoting company social sites.
Taking care of the work process of the company website.
Maintaining all the records of the customers and database work daily.
Direct unresolved issues to the next level of support personnel.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Provide accurate information on IT products or services.