Job Description
Team Leader Phone Banking
Full Job Description
· Purpose of the Job: Team Leader –Phone banking is primarily responsible for managing set of 8 Customer Service Associates.
· Team Leaders will be responsible to drive Customer experience (NPS), Quality, Process/Sales Performance.
· Team Leaders will also provide constructive feedback and coach Officers on a regular basis to facilitate performance improvement.
· Team Leader is expected to identify Process/Product failures which lead to calls to Phone banking and highlighting it to concerned teams for resolution.
· He is also responsible for managing daily operational metrics of his team members by helping CSA with customer escalations and product dissemination.
Job Types: Full-time, Regular / Permanent
Salary: ₹500,000.00 – ₹1,000,000.00 per year
Schedule:
• Day shift
Full Job Description
· Purpose of the Job: Team Leader –Phone banking is primarily responsible for managing set of 8 Customer Service Associates.
· Team Leaders will be responsible to drive Customer experience (NPS), Quality, Process/Sales Performance.
· Team Leaders will also provide constructive feedback and coach Officers on a regular basis to facilitate performance improvement.
· Team Leader is expected to identify Process/Product failures which lead to calls to Phone banking and highlighting it to concerned teams for resolution.
· He is also responsible for managing daily operational metrics of his team members by helping CSA with customer escalations and product dissemination.
Job Types: Full-time, Regular / Permanent
Salary: ₹500,000.00 – ₹1,000,000.00 per year
Schedule:
• Day shift
💡 Quick Summary
Seeking a career-building opportunity? The Bank position is now open for candidates interested in the Bank Jobs sector. This role in Maharashtra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
