Job Description
Job title: Bank Fraud Investigator
Company: Farmers & Merchants Bank
Job description: MAJOR RESPONSIBILITY: Perform Review of VISA Debit Card/ACH Fraud Transaction Disputes from bank customers and branch personnel. Research associated details, collect documentation, review bank forms for accurate completion, execute online disputes in the bank’s portal & track decisions, and complete transaction adjustment entries to customer accounts. May coordinate fraud detection and prevention activities.
ESSENTIAL FUNCTIONS:
Review, Gather and Analyze bank account, transactional history, and VISA Debit Card/ACH Dispute Forms for accuracy.
Execute accurate VISA Debit Card/ACH disputes in bank portal.
Maintain bank documentation records and tracking for all disputed fraud transactions.
Execute Account Transactional adjustments of provisional and final credit/debit to customer account.
Review Issues with branch personnel relative to received dispute forms, and any error resolution to correct for accurate data entry of transaction dispute.
Advise others in communications on business or operational matters related to Debit Card and ACH services, including bank customers and bank personnel.
Assist in review of other bank fraud matters, including check fraud occurrence.
Trained on NCR Positive Pay – Check/ACH services relative to fraud monitoring and daily processing.
Attend periodic VISA – Reg E Fraud Compliance training for the bank.
Advise others on legal or regulatory compliance matters.
Acts responsibly at all times while ensuring the security and integrity of bank systems, information and data to protect customer confidentiality and privacy
Perform all other duties as assigned.
KNOWLEDGE: High School Diploma required and College Level of Math and English desired. Must possess ability to communicate with and supervise staff. 3 years of experience in bank fraud processing including VISA disputes and/or data processing required.
PROBLEM SOLVING: Investigates errors and issues with customer fraud, often gathering information from internal and external customers to identify and resolve problems.
HUMAN RELATIONS: Daily contact with bank management and personnel, network support personnel including software/hardware support vendors, and bank (IT) regulatory/compliance personnel.
ACCOUNTABILITY: Accountable for resolving problems found in bank’s customer account activity and/or data processing operations.
HUMAN RESOURCES: Maintains an efficient relationship with all departments whose members use the Bank’s computer and network systems. Indirect Supervision backup to the V.P.-Supervisor- Operations/Bookkeeping and V.P. – Computer Operations for area of Bank Fraud & VISA Debit/ACH Dispute management.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
Expected salary:
Location: Reisterstown, MD
Job date: Sat, 22 Apr 2026 23:48:4+ GMT
Apply for the job now!
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Company: Farmers & Merchants Bank
Job description: MAJOR RESPONSIBILITY: Perform Review of VISA Debit Card/ACH Fraud Transaction Disputes from bank customers and branch personnel. Research associated details, collect documentation, review bank forms for accurate completion, execute online disputes in the bank’s portal & track decisions, and complete transaction adjustment entries to customer accounts. May coordinate fraud detection and prevention activities.
ESSENTIAL FUNCTIONS:
Review, Gather and Analyze bank account, transactional history, and VISA Debit Card/ACH Dispute Forms for accuracy.
Execute accurate VISA Debit Card/ACH disputes in bank portal.
Maintain bank documentation records and tracking for all disputed fraud transactions.
Execute Account Transactional adjustments of provisional and final credit/debit to customer account.
Review Issues with branch personnel relative to received dispute forms, and any error resolution to correct for accurate data entry of transaction dispute.
Advise others in communications on business or operational matters related to Debit Card and ACH services, including bank customers and bank personnel.
Assist in review of other bank fraud matters, including check fraud occurrence.
Trained on NCR Positive Pay – Check/ACH services relative to fraud monitoring and daily processing.
Attend periodic VISA – Reg E Fraud Compliance training for the bank.
Advise others on legal or regulatory compliance matters.
Acts responsibly at all times while ensuring the security and integrity of bank systems, information and data to protect customer confidentiality and privacy
Perform all other duties as assigned.
KNOWLEDGE: High School Diploma required and College Level of Math and English desired. Must possess ability to communicate with and supervise staff. 3 years of experience in bank fraud processing including VISA disputes and/or data processing required.
PROBLEM SOLVING: Investigates errors and issues with customer fraud, often gathering information from internal and external customers to identify and resolve problems.
HUMAN RELATIONS: Daily contact with bank management and personnel, network support personnel including software/hardware support vendors, and bank (IT) regulatory/compliance personnel.
ACCOUNTABILITY: Accountable for resolving problems found in bank’s customer account activity and/or data processing operations.
HUMAN RESOURCES: Maintains an efficient relationship with all departments whose members use the Bank’s computer and network systems. Indirect Supervision backup to the V.P.-Supervisor- Operations/Bookkeeping and V.P. – Computer Operations for area of Bank Fraud & VISA Debit/ACH Dispute management.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
Expected salary:
Location: Reisterstown, MD
Job date: Sat, 22 Apr 2026 23:48:4+ GMT
Apply for the job now!
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💡 Quick Summary
Seeking a career-building opportunity? The Bank Fraud Investigator in Reisterstown, MD – ( id: 168220732+) position is now open for candidates interested in the Bank Jobs sector. This role in Reisterstown offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
