BANK - Patient Access Officer

Welcoming patients and visitors at reception, greeting them with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.

Engage with patients, addressing queries, providing clear communication, and maintaining a welcoming environment.

Manage patient waiting areas to ensure the Patient Access Service runs smoothly.

Coordinate and facilitate all patient bookings where applicable.

Respond promptly to any patient or third-party requests, demonstrating empathy and understanding in every interaction.

Maintain accurate and up to date information on the hospital database during the patient journey.

Formally pre-register or register all patients onto HCA databases.

Ensure all relevant Patient documents are signed and scanned to the patient accounts.

What you’ll bring:

Previous Administrative experience in a client/customer-facing role (candidates with retail or hospitality backgrounds are encouraged to apply).

Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.

Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate.

Ability to remain calm and professional under pressure while managing multiple tasks.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

Unique and Individual: We recognise and value everyone as unique and individual

Kindness and compassion: We treat people with kindness and compassion

Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness

Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity