Bank payroll Customer Service | Escalation Voice

Job Role • Answer inbound calls and assist customers with their Queries/Request/Complains. • Raise Request Complaints on behalf of the customer in the CRM tool. • Generate leads and educate customers about new products their benefits. • Maintain and adhere to compliance guidelines • Capture problem indicators, highlight and suggest improvement • Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy • Maintain adequate knowledge levels on products, processes and systems used • Ensure sales target are met Skills Required • Excellent verbal communication skills • Ability to comprehend, capture as well as interpret basic customer information • Strong customer service focus • Knowledge of Banking / Credit cards preferred Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs(Rotational Day shift for Females Rotational shift for Males) Education: Graduates (Any stream) + any work exp or Internship exp Location : Andheri east ...