Bank Payroll- Phone Banking Officer jobs in Thane Call 8080702016 Kanchan
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Job Designation : Phone Banking Officer
This is permanent job on roles of the Banking Industry with fixed salary + high incentives.
Be part of fastest growing digital sales channel in financial services industry.
Job Description
• Must be excellent communication skills Verbal Written.
• Good listening skills and strong communication abilities.
• Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
• To Attend the inbound calls of customers in Retail Liabilities and process the queries requests to customer's satisfaction.
• To identify and convert the opportunities for cross selling (banking product) on customer's call.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Candidate Desire Profile
• Must be excellent communication skills Verbal Written.
• Good listening skills and strong communication abilities.
• Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
• Age should be 20-32 years only.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude works with integrity.
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers customers.
• Team player Candidate must be able to work effectively with all levels of the organization.
Salary Package
• Annual CTC of Rs.2.55 to 3.50 Lac per annum plus performance based high Incentives.
• Plus PF, Gratuity and Mediclaim Insurance cover (as per policy).
Education Qualification
• Minimum Graduate with any stream Or
• Post Graduate with any stream.
Job Locations : ANDHERI / VASHI /TURBHE / Thane-West (Maharashtra)
This job is provided by Shine.com
