Job Description
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Job Designation: Team Leader / CEC Team Manager- Inbound
Job Grade: Deputy Manager-M3
Department: Customer Experience Center
Job Locations: Thane-(West) & Noida (Sec-142 & 125)
Must be Experience:
Must have at least 5.0 to 8.0 year experience out of it 2-3 years in to team handling experience required with Banking or BFSI sectors only.
Excellent communication skills Verbal & Written
Shift Timings from 7.00 AM to till 8.00 PM) including Sunday & holidays.
Only Female can apply with maximum age limit of 35 years
Job Description:
Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards.
Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.
Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
Manage...
Job Designation: Team Leader / CEC Team Manager- Inbound
Job Grade: Deputy Manager-M3
Department: Customer Experience Center
Job Locations: Thane-(West) & Noida (Sec-142 & 125)
Must be Experience:
Must have at least 5.0 to 8.0 year experience out of it 2-3 years in to team handling experience required with Banking or BFSI sectors only.
Excellent communication skills Verbal & Written
Shift Timings from 7.00 AM to till 8.00 PM) including Sunday & holidays.
Only Female can apply with maximum age limit of 35 years
Job Description:
Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards.
Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.
Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
Manage...
💡 Quick Summary
Seeking a career-building opportunity? The Bank Team Leader Inbound Process Req Female Only position is now open for candidates interested in the Bank Jobs sector. This role in Thane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.