The role entails working towards achievement of CASA build up, in line with branch targets through efficient and cost-effective customer engagement. The role bearer would lead customer service and operations at the designated branch and ensure regulatory requirements. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables "- Be solution oriented and ensure customers met are on-boarded on Mobile/Net Banking, Bill Pay, SIP, NOP (GI/LI), PL Two-Wheeler Loans, HL, LAP Coordinate with respective relationship managers for leads of business loans, working capital, POS, CMS, trade transactions Ensure all the customers visiting the branch are delivered superior service Client relationship management and customer services related to retail banking operations Responsible for creating a customer-focused approach for quick resolution of all queries and complaints" Secondary Responsibilities - List the deliverables other than primary, but essential for the role "- Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA and TD growth targets, Customer Acquisition targets, Product Cross Sell targets Qualifications Graduate - Any discipline Post Graduate - Any discipline Experience Minimum Number of Years - 6+ years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities