Job Description
Description
Weekly Scheduled Hours: Monday through Friday, 8:30 AM to 5:00 PM
SUMMARY
As a Banking Center Operations Supervisor, you'll play a crucial role in leading our team of tellers to deliver exceptional customer service. Your leadership will ensure compliance with policies and procedures while supporting our marketing efforts and cross-selling products. This position is key to providing accurate and timely financial transactions in a retail banking environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operational Efficiency
• Oversee all cash operations, including cashboxes, vault, ATM, and TCRs, ensuring proper management and security.
• Process client transactions with precision and make sound judgments to prevent fraud and errors.
• Communicate vital updates on operational policies and compliance to the team.
• Ensure secure handling and access controls in accordance with bank procedures.
• Assist in cash audits and maintain records accurately to minimize risk.
Compliance and Risk Management
• Ensure adherence to bank regulations, risk management, and internal controls.
• Lead operational performance and control key risk areas of the center.
• Follow all audit and security protocols during banking hours.
• Manage inventory of cash and other financial instruments through dual control.
Client Experience
• Champion excellent client service and quickly resolve client concerns.
• Support clients in their service needs and streamline transaction processes.
• Continuously enhance knowledge to serve clients better through training and professional development.
Sales and Service
• Drive sales by cross-selling products and making referrals to bank partners.
• Clearly communicate product benefits and relevant information to clients and associates.
Team Management
• Oversee workflow and schedule staff involved in financial transactions.
• Coach and motivate the team to ensure successful execution of initiatives.
• Assist in performance evaluations and identify training needs.
• Facilitate meetings to communicate policies and encourage ongoing development.
• Promote sales, product knowledge, and client service during team discussions.
Perform all other job-related duties as assigned.
QUALIFICATIONS
To succeed in this role, individuals should meet the following criteria:
• High school diploma or GED is required; Bachelor's degree preferred.
• 2-5 years of experience in banking or related fields, or an equivalent combination of education and experience.
COMPUTER AND OFFICE EQUIPMENT SKILLS
• Proficiency in Microsoft Office suite.
Certificates, Licenses, Registrations
• None required.
NMLS Language
This position is subject to a background credit check and compliance with the S.A.F.E Mortgage Licensing Act of 2008. Ongoing employment hinges on meeting these regulatory requirements.
Assessment Requirement
• Completion of the DeGarmo Retail Behavioral Assessment is necessary for consideration.
• The assessment takes approximately 12-15 minutes to complete.
About Us
First Horizon Corporation, headquartered in Memphis, TN, is a premier regional financial services company. We are dedicated to empowering our clients and communities with the resources they need to thrive. Our banking subsidiary, First Horizon Bank, operates in 12 southern states, providing a range of financial services, including commercial, private banking, and wealth management.
Benefit Highlights
• Medical, dental, and vision plans with wellness incentives.
• HSA with company match.
• Maternity and parental leave.
• Tuition reimbursement.
• Mentor program.
• 401(k) with a 6% match.
First Horizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Weekly Scheduled Hours: Monday through Friday, 8:30 AM to 5:00 PM
SUMMARY
As a Banking Center Operations Supervisor, you'll play a crucial role in leading our team of tellers to deliver exceptional customer service. Your leadership will ensure compliance with policies and procedures while supporting our marketing efforts and cross-selling products. This position is key to providing accurate and timely financial transactions in a retail banking environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operational Efficiency
• Oversee all cash operations, including cashboxes, vault, ATM, and TCRs, ensuring proper management and security.
• Process client transactions with precision and make sound judgments to prevent fraud and errors.
• Communicate vital updates on operational policies and compliance to the team.
• Ensure secure handling and access controls in accordance with bank procedures.
• Assist in cash audits and maintain records accurately to minimize risk.
Compliance and Risk Management
• Ensure adherence to bank regulations, risk management, and internal controls.
• Lead operational performance and control key risk areas of the center.
• Follow all audit and security protocols during banking hours.
• Manage inventory of cash and other financial instruments through dual control.
Client Experience
• Champion excellent client service and quickly resolve client concerns.
• Support clients in their service needs and streamline transaction processes.
• Continuously enhance knowledge to serve clients better through training and professional development.
Sales and Service
• Drive sales by cross-selling products and making referrals to bank partners.
• Clearly communicate product benefits and relevant information to clients and associates.
Team Management
• Oversee workflow and schedule staff involved in financial transactions.
• Coach and motivate the team to ensure successful execution of initiatives.
• Assist in performance evaluations and identify training needs.
• Facilitate meetings to communicate policies and encourage ongoing development.
• Promote sales, product knowledge, and client service during team discussions.
Perform all other job-related duties as assigned.
QUALIFICATIONS
To succeed in this role, individuals should meet the following criteria:
• High school diploma or GED is required; Bachelor's degree preferred.
• 2-5 years of experience in banking or related fields, or an equivalent combination of education and experience.
COMPUTER AND OFFICE EQUIPMENT SKILLS
• Proficiency in Microsoft Office suite.
Certificates, Licenses, Registrations
• None required.
NMLS Language
This position is subject to a background credit check and compliance with the S.A.F.E Mortgage Licensing Act of 2008. Ongoing employment hinges on meeting these regulatory requirements.
Assessment Requirement
• Completion of the DeGarmo Retail Behavioral Assessment is necessary for consideration.
• The assessment takes approximately 12-15 minutes to complete.
About Us
First Horizon Corporation, headquartered in Memphis, TN, is a premier regional financial services company. We are dedicated to empowering our clients and communities with the resources they need to thrive. Our banking subsidiary, First Horizon Bank, operates in 12 southern states, providing a range of financial services, including commercial, private banking, and wealth management.
Benefit Highlights
• Medical, dental, and vision plans with wellness incentives.
• HSA with company match.
• Maternity and parental leave.
• Tuition reimbursement.
• Mentor program.
• 401(k) with a 6% match.
First Horizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
💡 Quick Summary
Seeking a career-building opportunity? The Banking Center Operations Supervisor position is now open for candidates interested in the Bank Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
