Job Description
• Handles customer contacts in a contact centre environment
• Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
• Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
• Delivers what is promised in line with customer expectations
• Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
• Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
• Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
• Delivers what is promised in line with customer expectations
• Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
💡 Quick Summary
Seeking a career-building opportunity? The Banking Domain | Pune Pune position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.