Job Description
Dear Candidates,
Greeting from Black and White Business Solutions Pvt Ltd !
Note : CANDIDATE SHOULD BE AVAILABLE IN BANGALORE LOCATION / IMMIDIATE JOINING
Immediate Hiring for Top MNC BPO - voice /customer Support /Banking Process
For more information
Contact HR Swathi @80+5022055
Email to
Skills Required :
Should be flexible with rotational Shifts
Under Graduates / Graduates in any specialization
Minimum 1YEAR of Voice or( International Customer Support / Technical Support )
Roles and responsibilities :
Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.
Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls.
Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements.
Establish a process involving sales TL to disseminate the information to ensure improvements
Provide feedback to the leadership on agents skills and work approach.
Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/TLs and category leader and other relevant stakeholders
Articulate operational issues and trends to management
Identify areas of improvement in associates performance through trending and analysis
For more information
Contact HR Swathi @80+5022055
Email to
Desired Candidate Profile
• Possess good analytical skills - detail oriented
• Possess good communication skills, both oral and written
• Have a good attitude - should be committed to the work.
• Any graduates can appear
• Should be flexible with rotational shift.
Experience :
Previous Companies Offer letter / relieving letter / one month pay slips
10th / 12th / Graduation all semester Marks card
Aadhar Card ID proof
Pan Cad ID
Greeting from Black and White Business Solutions Pvt Ltd !
Note : CANDIDATE SHOULD BE AVAILABLE IN BANGALORE LOCATION / IMMIDIATE JOINING
Immediate Hiring for Top MNC BPO - voice /customer Support /Banking Process
For more information
Contact HR Swathi @80+5022055
Email to
Skills Required :
Should be flexible with rotational Shifts
Under Graduates / Graduates in any specialization
Minimum 1YEAR of Voice or( International Customer Support / Technical Support )
Roles and responsibilities :
Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.
Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls.
Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements.
Establish a process involving sales TL to disseminate the information to ensure improvements
Provide feedback to the leadership on agents skills and work approach.
Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/TLs and category leader and other relevant stakeholders
Articulate operational issues and trends to management
Identify areas of improvement in associates performance through trending and analysis
For more information
Contact HR Swathi @80+5022055
Email to
Desired Candidate Profile
• Possess good analytical skills - detail oriented
• Possess good communication skills, both oral and written
• Have a good attitude - should be committed to the work.
• Any graduates can appear
• Should be flexible with rotational shift.
Experience :
Previous Companies Offer letter / relieving letter / one month pay slips
10th / 12th / Graduation all semester Marks card
Aadhar Card ID proof
Pan Cad ID
💡 Quick Summary
Seeking a career-building opportunity? The Banking Process | International Bpo voice |sal upto 5|5L PA position is now open for candidates interested in the Bank Jobs sector. This role in bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.