Banking process Training specialist

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Banking Process Training Specialist

We are seeking a qualified Process Trainer to join our team and train new hires in our banking process. As a Process Trainer, you will be responsible for designing and delivering training programs that meet our high standards.

• *Responsibilities and Requirements:**

Design and develop training content, including training curriculum and materials

Conduct PKT and process refreshers on the floor

Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans

Participate in calibration of Trainers, QAs and Voice Coaches within the team

Maintain MIS related to all training batches

Keep up to date with product/process knowledge

• *Benefits of Working with Us:**

Opportunity to work with a dynamic team

Chance to design and deliver training programs

Competitive compensation package