Job Description
· Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
· Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
· Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
· Grow and nurture customer relationships on every interaction that results in measurable Customer value
· Document necessary account information and offer custom solutions that benefit the customer.
· Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
· Balance customer interests with the interests of American Express
· Deliver Employees, Customers and Shareholder metrics as per goals
· Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
· Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
· White Horse Manpower Consultancy Pvt. Ltd.
· Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Rd, (Exit of Commercial Street) Shivajinagar Bangalore 560051.
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· Hiring via telephone and offer letter online for BPO/KPOS in Bangalore
· Call Ruby , +5136661++, ++8622XXXXXX
· Please call for both In station & Outstation interview scheduling
· Please subscribe to our Youtube channel whitehorse manpower for updates on jobs
· Log on to wwwwhitehorsemanpowerin for latest job openings and interview schedules
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· Free Recruitment & Spot Offer Letter
· Thanks and Regards
· Ruby
💡 Quick Summary
Seeking a career-building opportunity? The BANKING voice Process BPO Excellent salary position is now open for candidates interested in the BPO Jobs sector. This role in Banglore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
