BCP SME

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager. The vacancy is for an infrastructure specialist working supporting the aPaaS platform, true DEVOPS role within PaaS Middleware. The role provides exposure to leading edge Middleware software technology hosting and orchestrating mission critical services for the group. Build, configure, deploy and support complex non-production and production environments. What will you be doing? Provide live systems support, including monitoring, patching and fixing any issues. Proactively monitor and deal with the incident queues, and provide analysis around any problems that arise from incident support. Deliver high quality incident resolution to Barclays’ standards, policies and procedures. Attend conference calls on high severity incidents. Undertake root cause analysis to deliver resolution to problems and recurring faults Involvement in BAU and project change activities, ensuring these are scheduled and resourced appropriately; and the correct level of technical information is available to ensure successful implementation. Ongoing review, QA and influence of internal processes, technical approaches and component-level build processes. Engineering of solutions where appropriate. The team is operating a follow the sun support model, but there is an requirement to operate as part of an out of hours callout rota at the weekend and during the in the week that are not covered by office cover from 10pm-4am, delivering both planned change activity and resolving high severity incidents across the Middleware