Job Description
About the job
• Roles & Responsibilities:
• Merchant query resolution in a timely manner to ensure the best possible customer experience
• Handling merchant queries on email, chat and call
• Query resolution for the internal customer i.e. Business Team
• Adhering to customer support guidelines to ensure correct resolution
• Maintaining TAT as per SLA for the process
• Required Skills:
• Minimum 2-4 years of relevant experience in customer support, escalations and preferably from a B2B Fintech background
• Proficient in verbal and written English
• Candidates who have already worked with API's or Software.
• Process oriented, proactive and result driven individual
• Strong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolution
• Quick learner with an analytical mind to understand back end operations and fintech product
• Roles & Responsibilities:
• Merchant query resolution in a timely manner to ensure the best possible customer experience
• Handling merchant queries on email, chat and call
• Query resolution for the internal customer i.e. Business Team
• Adhering to customer support guidelines to ensure correct resolution
• Maintaining TAT as per SLA for the process
• Required Skills:
• Minimum 2-4 years of relevant experience in customer support, escalations and preferably from a B2B Fintech background
• Proficient in verbal and written English
• Candidates who have already worked with API's or Software.
• Process oriented, proactive and result driven individual
• Strong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolution
• Quick learner with an analytical mind to understand back end operations and fintech product
💡 Quick Summary
Seeking a career-building opportunity? The BDM |Business Development Manager position is now open for candidates interested in the Software Developer Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.