Job description
The role:

Delivering treatments and exceptional client care, you'll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

What you'll do:

Maintain a high standard of customer service by carrying out professional treatments in accordance with Clarins (UK) Ltd treatment guidelines

Be responsible for selling the unique brand differentiation and the link with the ingredient stories, product benefits and usage of recommended homecare products both within the Spa and when promoting the brand on counter Focus on customer loyalty, keeping customers returning to the brand

Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.

Have the confidence to overcome selling challenges

Ensure a high standard of hygiene is maintained in the Clarins treatment room, reception and laundry around the spa.

You Are:

Passionate about skincare and beauty

A confident and articulate communicator Comfortable in a target driven environment

Customer-focused and results-oriented

You have:

NVQ 2 & 3 or equivalent Beauty Therapy qualification

Experience in a hands on beauty or retail role with exceptional customer service skills Commercial awareness

Ability to be flexible and work shifts including weekends and evening

We have:

Competitive compensation package

28 days annual leave (inclusive of bank holidays) Clarins For You - Our Reward and Benefits Platform

Generous employee discount and training allocation

Potential to earn up to 3% performance based bonus

Career Development opportunities

Access to a range of Wellbeing services through our Employee Assistance Programme