Job Description
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
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Job Responsibilities:
• Identifying & mitigating possibility of Fraud for new / existing customers on multiple portfolios
• Acknowledging customer complaints, dealing with dissatisfaction FPOC to assuage customer concerns and attempt to resolve them using knowledge & expertise while correctly logging the complaint and escalating if the need arises
• Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules
• Keep up to date with all governance and mandatory training
• Empowered to make final judgment calls on ID&V fails, complex queries
• Adhere to the Service Level Agreements specified by the client / process
• Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas
• Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer
• Ensure adherence to time schedules
• Complying with all mandatory controls and governance/compliance regulations
• May have the authority to release and verify funds across a variety of systems used by the department. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary
• Adhere to organizational wide information security policies and procedures. Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolution
• Adherence to local & business policies and procedures
• Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)
• Dealing with and resolving all internal customer queries
• Understand Complaint rationale, and to complete root cause analysis where necessary
• Using initiative and investigating suspicious activity to reduce fraud losses
• Actively involved with problem solving and dealing with contentious issues whilst maintaining excellent customer service/satisfaction
Job Requirements:
• Experience of working in BPO/KPO
• Graduate/Post-Graduate in any discipline
• Flexibility in hours of work and ability to work changing shifts patterns
Qualification & Experience:
• Ability to work within deadlines/customer demand
• Knowledge of related risk and audits
• Experience of working in a customer facing service environment
• Familiarity with procedures, policies, products and services of a financial organisation
Job Details:
Company: Barclays
Vacancy Type: Full Time
Job Location: Kolkata West Bengal, IN
Application Deadline: N/A
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247careersforfresher.net
[ads1]
Job Responsibilities:
• Identifying & mitigating possibility of Fraud for new / existing customers on multiple portfolios
• Acknowledging customer complaints, dealing with dissatisfaction FPOC to assuage customer concerns and attempt to resolve them using knowledge & expertise while correctly logging the complaint and escalating if the need arises
• Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules
• Keep up to date with all governance and mandatory training
• Empowered to make final judgment calls on ID&V fails, complex queries
• Adhere to the Service Level Agreements specified by the client / process
• Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas
• Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer
• Ensure adherence to time schedules
• Complying with all mandatory controls and governance/compliance regulations
• May have the authority to release and verify funds across a variety of systems used by the department. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary
• Adhere to organizational wide information security policies and procedures. Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolution
• Adherence to local & business policies and procedures
• Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)
• Dealing with and resolving all internal customer queries
• Understand Complaint rationale, and to complete root cause analysis where necessary
• Using initiative and investigating suspicious activity to reduce fraud losses
• Actively involved with problem solving and dealing with contentious issues whilst maintaining excellent customer service/satisfaction
Job Requirements:
• Experience of working in BPO/KPO
• Graduate/Post-Graduate in any discipline
• Flexibility in hours of work and ability to work changing shifts patterns
Qualification & Experience:
• Ability to work within deadlines/customer demand
• Knowledge of related risk and audits
• Experience of working in a customer facing service environment
• Familiarity with procedures, policies, products and services of a financial organisation
Job Details:
Company: Barclays
Vacancy Type: Full Time
Job Location: Kolkata West Bengal, IN
Application Deadline: N/A
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Apply Here
247careersforfresher.net
💡 Quick Summary
Seeking a career-building opportunity? The BFA Process Advisor | Barclays Pune Jobs position is now open for candidates interested in the Bank Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.