Job Description
Role: Accommodate member needs via telephone, fax, and email request including loans and account services.
Essential Functions & Responsibilities:
• Provide accurate, courteous, friendly, timely, and professional service to all members and potential members. Answering telephone immediately and responding to correspondence within one business day.
• Identifies cross-sell opportunities and cross-sells services to members.
• Maintains member account information on computer system.
• Assures that appropriate records are maintained and required reports are prepared.
Performance Measurements:
1. To provide accurate, courteous, friendly, timely, and professional phone service to all members and potential members. Answering telephone immediately and responding to correspondence within one day.
2. To process member transactions with zero errors.
3. To maintain a professional appearance and atmosphere for the department.
4. Provide financial information to members and potential members either by mail, telephone, or email.Identify cross-sell opportunities and cross-sells services to members.
5. Expected to be in attendance during the time scheduled per week.
Knowledge and Skills:
Experience
Six months to twelve months of similar or related experience.
Education
A high school education or GED.
Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
Must possess excellent verbal communication skills. Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email and Outlook. Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment. Strong organizational skills. Strong attention to detail and follow through. Must have a proactive attitude toward members, supervisors, co-workers and the credit union.
Work Environment
Personal cubical
Friendly supportive team
Job Type: Full-time
Pay: $16.50 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Work Location: In person
Essential Functions & Responsibilities:
• Provide accurate, courteous, friendly, timely, and professional service to all members and potential members. Answering telephone immediately and responding to correspondence within one business day.
• Identifies cross-sell opportunities and cross-sells services to members.
• Maintains member account information on computer system.
• Assures that appropriate records are maintained and required reports are prepared.
Performance Measurements:
1. To provide accurate, courteous, friendly, timely, and professional phone service to all members and potential members. Answering telephone immediately and responding to correspondence within one day.
2. To process member transactions with zero errors.
3. To maintain a professional appearance and atmosphere for the department.
4. Provide financial information to members and potential members either by mail, telephone, or email.Identify cross-sell opportunities and cross-sells services to members.
5. Expected to be in attendance during the time scheduled per week.
Knowledge and Skills:
Experience
Six months to twelve months of similar or related experience.
Education
A high school education or GED.
Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
Must possess excellent verbal communication skills. Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email and Outlook. Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment. Strong organizational skills. Strong attention to detail and follow through. Must have a proactive attitude toward members, supervisors, co-workers and the credit union.
Work Environment
Personal cubical
Friendly supportive team
Job Type: Full-time
Pay: $16.50 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Bilingual Call Center Representative=Credit Union--zip code 77084 position is now open for candidates interested in the BPO Jobs sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.