Bilingual Clinical Coordinator

Calian Patient Support Programs is looking for a full-time Bilingual Clinical Coordinator for one our our pharmaceutical client located in Montreal, QC ! The Bilingual Clinical Coordinator (CC) assists patients with a specific medication prescribed by their physician. The CC assists patients by organizing and scheduling services offered by the patient support program, while always ensuring a high quality of customer service.

Location

Remote, CAN

This is a great entry-level, remote, opportunity to support a global pharmaceutical company that focuses on innovative medicines. If you are bilingual and want to make a positive impact in patients lives, apply today! Calian PSP offers competitive salaries and a great benefits plan to all employees!

Accountabilities:

Perform an in-depth review of multiple data files from External Service Providers for select Patient Support Programs (PSP);

Identify possible Adverse Events (AEs) within data files;

Prepare an AE Report corresponding to every identified AE;

Review quality of report with great attention to detail and submit the AE reports to local DS&E;

Reconcile case number provided by DS&E;

Track all AE reports with corresponding case number for quarterly AE reconciliation by PSP;

Continuously ensure compliance with global and local procedures, national and international regulations, standards and guidelines for all pharmacovigilance of our products;

Support ongoing projects within Health Management team;

Fulfil other duties as required.

Competencies:

Ability to work in cross-functional team

Computer skills (Word/Excel);

Build and maintain strong relationships with a variety of customers (patients, HCPs, caregivers);

Ability to respond diplomatically and professional to internal/external clients;

Discretion, maturity, flexibility and sound judgement;

Ability to manage deadlines;

Flexibility

Qualifications

College degree or equivalent.

Intermediate English and French bilingualism; written and oral.

Minimum 1-2 years of call center experience.

Minimum 1 year of PSP experience.

Working Conditions and / or Job Requirements:

Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions

Ability to lift and carry items weighing up to 30 pounds

Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen

Must be able to travel up to 10% of time, including weekend or overnight, and to work extended hours to support operations requirements.

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