Bilingual Customer Service Coordinator - 1st Shift

Full job description

General information

Country

USA

State

Texas

City

San Antonio

Descriptions & requirements

About the role:

As a Carrier Services Coordinator, you are responsible for providing unparalleled service to TQL’s transportation partners. You will work alongside the best Customer Service team in the industry, receiving phone calls to assist TQL carriers with any problems or questions.

What’s in it for you:

Compensation starting at $16.50/hour

Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match

Advancement opportunities with structured career paths and mentoring sessions

4-week paid training to set you up for success

Up to $5,000/yr in tuition reimbursement

Employee referral bonus opportunities

We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)

What you’ll be doing:

Provide excellent customer service to TQL’s carrier base

Help resolve shipping issues with a high level of professionalism

Work with insurance companies to verify expiration dates for cargo and liability insurance

Document and manage all tasks in our internal systems

Communicate directly with the sales team when necessary

What you need:

A passion for customer service

Fluent in English and Spanish

The desire to be a part of TQL while contributing to our continued growth

Hall of fame work ethic with a history of excellent attendance

Ability to take ownership of responsibilities and see tasks through completion

Excellent communication skills

Where you'll be: 6010 Exchange Parkway, San Antonio, Texas 78238

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com